Frequently Asked Questions

Many frequently asked questions about GPUG Summit are covered below. If you cannot find an answer to your question, make sure to contact us.

General Questions

When is GPUG Summit?

October 15 - 18, 2018

How does GPUG Summit compare to other events?

Visit the GPUG site to learn more about how GPUG Summit compares to our other events.

Who Should Attend

Who is the audience for this event?

Microsoft Dynamics GP Administrators, Accountants, Controllers, HR & Payroll professionals, AP/AR... If you are a Dynamics GP user you will find value in GPUG Summit.

Get Engaged

How can I connect with other attendees before the event?

Once registered, you are added to the GPUG Summit online community. You can use this community to connect with other attendees, ask questions to staff & your peers, and stay current with event related news.

How can I join the social conversation?

Follow your user group community on LinkedIn, Facebook, or Twitter and use the hashtag #SummitPhoenix in your online conversations.


Still Have Questions?

We're happy to help.

Email support and a member of our team will be in touch!

Hotel & Travel

Where will Summit be located?

Phoenix, Arizona at the Phoenix Convention Center.

What are the host hotels?

The host hotels for Summit include: Hyatt Regency Phoenix, Renaissance Phoenix Downtown, Sheraton Grand Phoenix and The Westin Phoenix Downtown. However, we do have plenty of other options available for attendees to pursue, and those can be found out on our Summit Housing Website.

What is the cutoff date for the hotel group rate?

For all hotel properties the cutoff date for the group rate is September 21, 2018 at 5:00pm MST.

Will transportation from the airport to event location be provided?

Summit attendees will be held responsible for finding their own transportation to and from the airport. We strongly suggest checking with your hotel to see if they offer some sort of airport shuttle service, or explore other ground transportation options.

Will transportation between the host hotels & event location be provided?

We are pleased to offer complimentary shuttle service to all Summit attendees for our contracted Midtown and Airport hotel properties. Shuttle service will not be included to our Host Hotels or Downtown Properties as they are within reasonable walking distance. A full listing of the Summit Shuttle hotels and Shuttle Schedule can be found on our Transportation page.

Will luggage check be available?

Luggage check will be available on Thursday, October 18th at the Phoenix Convention Center (Location TBD).


What is the cost to attend?

Visit the Summit pricing page for more information.

Are you offering any promotions or discounts?

Early Bird and Advanced pricing discounts are available. See the Pricing page for more information.

Members of our user groups receive automatic discounts on any event registrations.

How do I transfer or switch my registration to someone else at my company?

You can transfer your registration to another person at your company by going to your registration and selecting Transfer. If you have any questions, you can submit your request to In your request, please include the name, company, and email address of the attendee you would like to transfer the registration to.

Session Content

What sessions can I attend?

You may attend any of the user group sessions at Summit. This does not include add on activities such as Academy.

I have an idea for a session, where do I submit it?

Call for proposals are now closed.

How are sessions determined?

Our General Manager's work with the Programming Committee, comprised of  users, to review Call for Proposals submissions and put together an agenda that meets the needs and interests of the community.

Do I have to select the sessions I want to attend before the conference?

No, however reviewing the session line-up and creating a personal conference plan before arrival will help you make the most out of the learning opportunities available.

Can I earn CPE Credits?

CPE credits are available for select Summit breakout sessions and at all Pre-Conference Academy courses. Please note, not all Summit sessions are CPE eligible. CPE eligible sessions are noted in the Online Planner and in the User Group Summit Phoenix Mobile App. In order to request CPE credits, you must complete the session survey. Your full name must be entered on the CPE Requested field.

Dynamic Communities, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsor may be submitted to the National Registry of CPE Sponsors through its website at

Where do I access the session presentation slides and materials?

Session materials will be posted in the Conference Community library as they are received from presenters. Please note: materials are available to attendees only.

What is the Partner Exchange?

The Partner Exchange offers business and professional-development educational sessions around a variety of tracks and topics, and features a networking event for Microsoft Dynamics VARs, ISVs and Consultants. The agenda is packed with high-quality leadership and business building sessions, along with Microsoft Executive Keynote and Partner Q&A sessions.  The Partner Exchange is open to all Dynamics Partners. Advanced registration is required.  

Additional Onsite Opportunities

Will there be any Academy classes available at Summit?

Yes, Pre-Conference Academy classes will be offered on both Sunday, Oct 14th & Monday, Oct. 15th.  Pre-Conference Academy extended boot camps and workshops will be held the week of Oct 8th in Phoenix.  CPE credit available for all classes outside of CRMUG. Additional registration is required for all Academy classes on your Summit registration form.  If you have already registered for Summit and wish to add Pre-Conference Academy classes you can do so by editing your existing Summit registration.  

Are Academy classes included in my Summit registration?

No, all Pre-Conference Academy classes require additional registration via the Summit registration form. If you have already registered for Summit and wish to add Pre-Conference Academy classes you can do so by editing your existing Summit registration online.

How can I add on Academy classes to my current registration?

Pre-Conference Academy classes can be added to your existing Summit registration by editing your existing registration online.

  1. Login to the Summit site and click Register.
  2. Under the message stating "You are currently Registered." click on Edit Registration
  3. Under the Registration Actions heading, click Edit.
  4. On the next screen, click Add Activities.
  5. Click Sessions on the left menu to see Pre-Conference Academy classes. Check the box next to the class title(s) you want to attend.
  6. When finished selecting classes, click Continue.
  7. Follow the prompts to complete the process of registering for classes.


How much are sponsor passes?

Check your sponsorship contract for # of included staff passes. Additional full conf passes are available for discounted sponsor rate of $999. Registration site will recognize confirmed sponsors.

Do you offer single day or Expo Only passes for sponsors?

Yes.  Please contact support for more information about these options - not public registration options, backend processing only.

Other Questions

When will the mobile app be available?

App Available: 9/28/2018

I can't login to the online planner or the conference app?

First, please verify your password is correct, by selecting the ‘Forgot my password’ link on the login page. If you are still having issues, please visit the Contact Us page for further assistance.


Do you sell or share attendee contact information?

Your privacy is important to us. We do not sell or share our attendees lists or contact information with anyone unless required for the event. For events hosted at Microsoft offices, we need to provide our attendee list to building personnel for security purposes.

Is my contact information given to sponsors?

Sponsors are not provided with attendee contact information. Emails are sent on behalf of sponsors to attendees who have opt-ed in to receive these messages and if consent is on record for contacts who reside in an EU country. Opt-in or opt-out permission for sponsor messages is asked during the registration process.

I need to update my preferences for sponsor communication. How do I do that?

To Opt Out of sponsor communications, Edit your Registration and specify "Yes" to the question relating to sponsor communications.