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  • 1.  Unable to apply receivables credit memo

    Posted Nov 16, 2022 09:04 AM
    We have an odd situation where an open receivables credit memo cannot be applied.  When the credit memo is selected in the Apply Sales Documents window no open invoices are displayed.  The customer has other open credits and payments and when any of them are selected in the Apply window then the customer's open invoices are displayed.  The problem credit memo does come up when doing an open transaction inquiry for the customer and I can drill down to it with no issues.  There are no apply records referencing this credit memo in RM20201 or RM30201 and it doesn't show up in any of the RM work tables.  I ran a reconcile on outstanding document amounts for the customer just in case, but that returned no results. 

    Any suggestions on where else to look?  I can certainly void the problem transaction and re-enter, but wanted to try to find the problem before going that route.

    We're on GP 18.4.  Thx.

    Jim Harris
    Director of Information Systems
    ExamWorks, Inc.
    Atlanta GA

  • 2.  RE: Unable to apply receivables credit memo

    Posted Dec 02, 2022 03:00 PM
    @Jim Harris
    I'd book a time to have all users out of GP, make a backup, and run check links.  If that doesn't resolve the issue them you might be able to use the PSTL tool to unapply records for that customer and see if that corrects the issue.

    Windi Epperson
    Customer Support Manager
    Njevity, Inc
    Norman OK
    720-870-9700 x104

  • 3.  RE: Unable to apply receivables credit memo

    Posted Dec 06, 2022 02:26 PM
    Hi Jim,

    Do you have any 3rd party products related to Sales?

    If yes, try to disable them by going to Microsoft Dynamics GP >> Tools >> Customize >> Customization Status >> Select 3rd Party product (try related to Sales) >> Disable. 
    Then try to apply.  Once done, pls put the 3rd product back to Enable.   

    Cecile Dinh
    Dynamics GP Admin at ARC (Airlines Reporting Corp.)
    GPUG Chapter Leader - Washington, D. C.

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