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  • 1.  Send Remittance Report error

    Posted Jan 24, 2023 11:21 AM
      |   view attached
    I prepared an EFT check run report and Exhibit A shows the Success Status= Document Sent Successfully. This gives us the green light that everything is ok.
    After the EFT check run was processed Exhibit B shows the Success Status= An Unknown error occurred. The remittance emails were not sent to the vendors.

    Has anyone else experience this issue?  


    Denise Mallory
    Accounts Payable Supervisor
    American Society of Health-System Pharmacists
    Bethesda MD


    GPUG Documents.pdf   243 KB 1 version

  • 2.  RE: Send Remittance Report error

    Posted Jan 25, 2023 08:10 AM
    Hi Denise

    Yes we just started having the same issue - so if anyone knows of a solution that would be wonderful.

    Penny Linn
    Director of Finance
    Meridian Behavioral Health
    New Brighton MN

  • 3.  RE: Send Remittance Report error

    Posted Jan 25, 2023 01:22 PM
    Edited by Greg Parker Jan 25, 2023 01:40 PM
    Hey there!
    Hopefully you are on a new version of GP.  We are running 18.4.1384 but you need to be on at least 18.3.1173 for Modern Authentication to work.
    I had the same issue and have been scrambling.  We have Exchange online and using Office 365.  You'll need to enlist your IT folks and need to setup an App Registration in Azure.  Here is the video I found outlining what to do for that.  And note - you have to do this even if your not using MFA.

    Here is one for troubleshooting modern authentication -

    Hope that helps.  

    Best Regards,

    Greg Parker

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