Open Forum

Hello,
About a month ago we upgraded our GP server from 2012 to 2019.  Ever since then, when we try to export smartlists to excel we get the red bar across the top saying to we need to sign in to office. (I am not sure why we didn't have any issues with server 2012)

GP sits on the terminal server and the app is published to our desktop.  We do have individual office licenses on our desktop but I guess we do not have licenses on the terminal server.

I have heard mixed things on how to get this to work.  I have read that if we have a licenses we should just be able to sing in with our own email and pw but I have also read that we need to buy a volume license or a special license for the terminal server since there are multiple people using it.

I figured I would come here to see how everyone else is set up that uses GP.
Thank you

------------------------------
Katie Pieczynski
Accounts Receivable Manager
DANSR
Champaign IL
------------------------------

Are you using standard office or office 365?  We use a standard office volume license to install on the RD server. I am not sure how it would work with Office 365.

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Dave Webb
MCCC
Prestonsburg KY
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Original Message:
Sent: Jun 29, 2022 05:28 PM
From: Katie Pieczynski
Subject: Office Licenses on Terminal server

Hello,
About a month ago we upgraded our GP server from 2012 to 2019.  Ever since then, when we try to export smartlists to excel we get the red bar across the top saying to we need to sign in to office. (I am not sure why we didn't have any issues with server 2012)

GP sits on the terminal server and the app is published to our desktop.  We do have individual office licenses on our desktop but I guess we do not have licenses on the terminal server.

I have heard mixed things on how to get this to work.  I have read that if we have a licenses we should just be able to sing in with our own email and pw but I have also read that we need to buy a volume license or a special license for the terminal server since there are multiple people using it.

I figured I would come here to see how everyone else is set up that uses GP.
Thank you

------------------------------
Katie Pieczynski
Accounts Receivable Manager
DANSR
Champaign IL
------------------------------

Hi Katie,
If you want to work with SmartLists immediately after exporting, you will need Office apps licensed for a Terminal Server.  You could get around that by exporting the file, saving to a network drive, locate the file locally, then open it with your locally-licensed Office software.  If you need to email documents out of GP such as invoices and statements, then I don't know of any workaround and in that case you will need Office for Terminal Servers.

------------------------------
John Buchman
Controller
Rio Marine
Houston
------------------------------

Original Message:
Sent: Jun 29, 2022 05:28 PM
From: Katie Pieczynski
Subject: Office Licenses on Terminal server

Hello,
About a month ago we upgraded our GP server from 2012 to 2019.  Ever since then, when we try to export smartlists to excel we get the red bar across the top saying to we need to sign in to office. (I am not sure why we didn't have any issues with server 2012)

GP sits on the terminal server and the app is published to our desktop.  We do have individual office licenses on our desktop but I guess we do not have licenses on the terminal server.

I have heard mixed things on how to get this to work.  I have read that if we have a licenses we should just be able to sing in with our own email and pw but I have also read that we need to buy a volume license or a special license for the terminal server since there are multiple people using it.

I figured I would come here to see how everyone else is set up that uses GP.
Thank you

------------------------------
Katie Pieczynski
Accounts Receivable Manager
DANSR
Champaign IL
------------------------------

Original Message:
Sent: 6/30/2022 9:28:00 AM
From: John Buchman
Subject: RE: Office Licenses on Terminal server

Hi Katie,
If you want to work with SmartLists immediately after exporting, you will need Office apps licensed for a Terminal Server.  You could get around that by exporting the file, saving to a network drive, locate the file locally, then open it with your locally-licensed Office software.  If you need to email documents out of GP such as invoices and statements, then I don't know of any workaround and in that case you will need Office for Terminal Servers.

------------------------------
John Buchman
Controller
Rio Marine
Houston
------------------------------

Original Message:
Sent: Jun 29, 2022 05:28 PM
From: Katie Pieczynski
Subject: Office Licenses on Terminal server

Hello,
About a month ago we upgraded our GP server from 2012 to 2019.  Ever since then, when we try to export smartlists to excel we get the red bar across the top saying to we need to sign in to office. (I am not sure why we didn't have any issues with server 2012)

GP sits on the terminal server and the app is published to our desktop.  We do have individual office licenses on our desktop but I guess we do not have licenses on the terminal server.

I have heard mixed things on how to get this to work.  I have read that if we have a licenses we should just be able to sing in with our own email and pw but I have also read that we need to buy a volume license or a special license for the terminal server since there are multiple people using it.

I figured I would come here to see how everyone else is set up that uses GP.
Thank you

------------------------------
Katie Pieczynski
Accounts Receivable Manager
DANSR
Champaign IL
------------------------------