Open Forum

Hello,

I was in the middle of entering a credit memo in receivables and I did NOT have it assigned to a batch as it was a single transaction.  I hit the email button to email it and then GP stopped working and closed on me.  Now I can't find the CM.  It is not showing up on the customers account or in the GL.  It is not showing up in any batches and I also ran scripts to delete any stuck users/activity on the SY tables and in the temp tables but no rows were affected.  If I create a new credit memo and type in the number I was using before, its say "You cannot edit this transaction as it is being edited by another user"  Any other suggestions?

Thank you,

Hello,

I was in the middle of entering a credit memo in receivables and I did NOT have it assigned to a batch as it was a single transaction.  I hit the email button to email it and then GP stopped working and closed on me.  Now I can't find the CM.  It is not showing up on the customers account or in the GL.  It is not showing up in any batches and I also ran scripts to delete any stuck users/activity on the SY tables and in the temp tables but no rows were affected.  If I create a new credit memo and type in the number I was using before, its say "You cannot edit this transaction as it is being edited by another user"  Any other suggestions?

Thank you,

Hello,

I was in the middle of entering a credit memo in receivables and I did NOT have it assigned to a batch as it was a single transaction.  I hit the email button to email it and then GP stopped working and closed on me.  Now I can't find the CM.  It is not showing up on the customers account or in the GL.  It is not showing up in any batches and I also ran scripts to delete any stuck users/activity on the SY tables and in the temp tables but no rows were affected.  If I create a new credit memo and type in the number I was using before, its say "You cannot edit this transaction as it is being edited by another user"  Any other suggestions?

Thank you,