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  • 1.  Lost Credit Memo GP Crash

    Posted 29 days ago


    I was in the middle of entering a credit memo in receivables and I did NOT have it assigned to a batch as it was a single transaction.  I hit the email button to email it and then GP stopped working and closed on me.  Now I can't find the CM.  It is not showing up on the customers account or in the GL.  It is not showing up in any batches and I also ran scripts to delete any stuck users/activity on the SY tables and in the temp tables but no rows were affected.  If I create a new credit memo and type in the number I was using before, its say "You cannot edit this transaction as it is being edited by another user"  Any other suggestions?

    Thank you,

    Katie Pieczynski
    Accounts Receivable Manager
    Champaign IL

  • 2.  RE: Lost Credit Memo GP Crash

    Posted 26 days ago

    It might be in the Batch Recovery. Microsoft Dynamics>>Tools>>Routines>>Batch Recovery

    Christine Polifka
    Hoffman Estates IL

  • 3.  RE: Lost Credit Memo GP Crash

    Posted 25 days ago

    Hi @Katie Pieczynski ,

    You might want to check the RM Key table: select * from RM00401 where DOCNUMBR = 'yourdocnumber' and RMDTYPAL = '7'

    For a Credit-type document Credit Memos = '7'

    Other tables: RM10101, RM10201, RM10301, RM20101

    Cecile Dinh
    GPUG Leader - Washington, DC.

  • 4.  RE: Lost Credit Memo GP Crash

    Posted 24 days ago

    Just check RM00401 for your document number, delete it and then create new CM with the same number.

    delete from  RM00401  where DOCNUMBR='CREDT000000000006'   (replace your CM number)


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