Open Forum

 View Only
  • 1.  Error message

    Posted Jul 08, 2022 10:50 AM
    I received an error message today that I have never seen before.  I was creating a return by going into Sales transaction, additions, create return.
    I marked what I wanted to return and hit process and then I get a box pop up that says "An error occurred with this document. 18"
    When I click okay it goes back to a blank sales transaction screen.  I was able to create the return manually but I am just curious as to what this error means.

    Katie Pieczynski
    Accounts Receivable Manager
    Champaign IL

  • 2.  RE: Error message

    Posted Jul 11, 2022 07:16 AM
    If your system admin has access to SQL Server Management Studio, ask them to check the SQL Activity Log for the date and time the error occurred.  If it's a database error, there may be a more detailed error message there.  You should also check the Event Viewer on your PC, or on the application server if you use terminal server or Citrix.

    Lou Spevack
    American Council on Education
    Washington MD

If you've found this thread useful, dive deeper into User Group community content by role