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  • 1.  Error message

    TOP CONTRIBUTOR
    Posted Jul 08, 2022 10:50 AM
    I received an error message today that I have never seen before.  I was creating a return by going into Sales transaction, additions, create return.
    I marked what I wanted to return and hit process and then I get a box pop up that says "An error occurred with this document. 18"
    When I click okay it goes back to a blank sales transaction screen.  I was able to create the return manually but I am just curious as to what this error means.


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    Katie Pieczynski
    Accounts Receivable Manager
    DANSR
    Champaign IL
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  • 2.  RE: Error message

    TOP CONTRIBUTOR
    Posted Jul 11, 2022 07:16 AM
    If your system admin has access to SQL Server Management Studio, ask them to check the SQL Activity Log for the date and time the error occurred.  If it's a database error, there may be a more detailed error message there.  You should also check the Event Viewer on your PC, or on the application server if you use terminal server or Citrix.

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    Lou Spevack
    American Council on Education
    Washington MD
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