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1.  Printing Issues - Mekorma Checks Printing Blank

Posted 09-12-2016 07:42 AM

We have been using Dynamics 2015 on a remote desktop with redirected printers since the beginning of the year.  Since our move to GP we have also been using Mekorma MICR for our check printing.  About 6 weeks ago, we started having problems when printing multiple check batches back-to-back.  The first batch will print fine, but any subsequent batches will run through the printer (and be recognized as being printed by GP) but the checks coming off the printer are blank. If we click "Process Later" we are able to print the checks without incident after exiting GP and then logging back into the system.  I know that Mekorma states it does not support redirected printers, however we have been able to print all of our batches in the past and the issue now is only when printing multiple batches so I don't think that is the problem. Does anyone have experience with this issue or an idea of why this might be happening?

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Christine Hyde, CPA, CGMA
Assistant Controller
Resource Environmental Solutions, LLC
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2.  RE: Printing Issues - Mekorma Checks Printing Blank

Posted 09-12-2016 04:32 PM

Hi Christine,

Did you recently turn on 'Enable PDF Check Copies'? 

We did that earlier this year, and we ran into the same problem.  It turns out that if the user who is printing the checks doesn't have security to the folder where the copies are sent, then you will run into this issue any time you try to print a second batch of checks during the same GP login. 

Here is what is happening: (in this order)

Your user prints a batch of checks - no issues, all checks print

Mekorma creates the PDF copies & tries to save them to the designated folder - User does not have appropriate security for the folder so no copies are saved, and Mekorma now thinks that the user shouldn't be printing checks (sort of)

User tries to print the next batch, GP allows user to go through all of the steps, but Mekorma doesn't print them because it can't save them the the folder.

Before we found out about the folder security, we were having users log out & back into GP if they had to print multiple batches.

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Frank Heslin
Financial Systems Administrator
ExamWorks, Inc.
Atlanta GA

Member, GPUG Advisory Committee
Chairman, Georgia Regional GPUG Chapter
Summit 2016 Track Leader

GP2015 R2
MR CU14

Follow me on Twitter: @Automate_It

GPUGGA - www.gpug.com/Atlanta


*** Help Us, Help You...provide enough info so that we don't have to ask for more:) ***
*** If you solve your issue please share the solution to assist others! ***



3.  RE: Printing Issues - Mekorma Checks Printing Blank

Posted 10-20-2016 09:13 AM

Hi Frank,

Thanks for your reply.  We had been printing check copies to PDF the whole time.  However, this was the root of our issue.  We print the check copies to a folder in Dropbox. Due to space limitations we had to stop syncing several folders in the remote environment and we stopped syncing this one in the process.  Once we began syncing that folder again the problem was resolved.  

Thanks,

Christine

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Christine Hyde
Resource Environmental Solutions



4.  RE: Printing Issues - Mekorma Checks Printing Blank

Posted 05-19-2017 10:04 AM
Hi Christine,
Reading your comment .. I thought about Office365. If you have an Office365 account, users have 1TB of storage space each on OneDrive.com.. which should be sufficient to cover you up for a while to sync PDF files.
Due to space limitations we had to stop syncing several folders in the remote environment and we stopped syncing this one in the process
Christine Hyde,  10-20-2016 09:13 AM

Alternative exist with other cloud provider, just think about Mega which offers 50GB for free.. and has a snyc client for windows too.

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Beat Bucher
Business Analyst, Dynamics GP MVP
Ultra-Electronics Forensic Technology Inc.
Montreal QC/Canada
+1-514-489-4267
@GP_Beat http://dyngpbeat.wordpress.com/
Montreal QC GPUG Chapter Leader
GP2013R2 / MR2012 CU14
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5.  RE: Printing Issues - Mekorma Checks Printing Blank

Posted 05-18-2017 12:30 PM
Frank,

We are also coming across this issue in GP 2016 R2 with Mekorma MICR for payables (27601). We do not have PDF printing enabled. I looked for the folder where Mekorma may attempt to save files but it is unclear. We use a specific folder for our check files and security is set to allow authorized users access. Any thoughts?

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Manuel Vasquez
Applications/Programmer Analyst
Kings View Corporation
Fresno CA
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6.  RE: Printing Issues - Mekorma Checks Printing Blank

Posted 05-19-2017 03:52 PM
Hi Manuel,

Is this happening for all users, even sa?

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Frank Heslin
Financial Systems Administrator
ExamWorks, Inc.
Atlanta GA

Member, GPUG Advisory Committee
Chairman, Georgia Regional GPUG Chapter
Summit 2016 Track Leader
GPUG All Star 2016

GP2015 R2
MR CU14

Follow me on Twitter: @Automate_It

GPUGGA - www.gpug.com/Atlanta


*** Help Us, Help You...provide enough info so that we don't have to ask for more:) ***
*** If you solve your issue please share the solution to assist others! ***
------------------------------



7.  RE: Printing Issues - Mekorma Checks Printing Blank

Posted 05-19-2017 04:23 PM
Look at the Mekorma MICR System Options window. The path is set there.
Leslie

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Leslie Vail
Accounting Systems Consulting, Inc.
Dallas TX
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