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Rejected EFT Payments

  • 1.  Rejected EFT Payments

    Posted Mar 14, 2019 05:16 PM
    Hi All,

    We're working on setting up EFT payments in GP 2015 R2. I'm wondering what processes everyone has in place for returned EFTs. For example - if the bank returns an individual payment (maybe the account was closed, etc.), how do you all normally handle that exception? Do you just void the rejected payment and initiate a new payment through the normal process? Or is there a way for AP to return/reject an EFT payment and reissue it with updated banking info? I want to make sure we're handling returns in the most efficient way possible, and if there is a shortcut from the normal process that would be awesome.

    Thanks!

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    Erin White, APS
    Accountant - Accounts Payable
    Multi Service Technology Solutions, Inc
    Overland Park, KS
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  • 2.  RE: Rejected EFT Payments

    Posted Mar 15, 2019 10:12 AM
    Hi Erin,

    We void the rejected payment and initiate a new payment through the normal process. If there is an easier process I would be interested in it!

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    Carol Cross
    Controller
    Fries Tallman Lumber (1976) Ltd
    REGINA SK
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