I apologize for posting this question again. But I have a better understanding of the processes. We have two companies that have customers and cash receipts. In the secondary company, we can post payments by check, credit card or cash (ACH). And then I can made a "deposit" for the correct items. All works as we like we are very happy.
In the primary company, when we post cash or credit cards, we can make the "deposit" for these as we need. But CHECKS we cannot deposit. They are automatically deposited individually.
The two companies have the same setting; this is the problem company:
No. We have some 3rd Party Add-ons for manufacturing. They affect the primary company not the secondary. I would not think they are the problem.
We have a credit card add-on that is supposedly set up the same in both companies, but it works 'slightly' differently in the two. In the secondary company the program stays on the same screen as it processed so you can print the receipt. In the primary company, it returns to the main payment screen, so you have to navigate back to print the receipt.
Other than these, everything is set up the same, or it is supposed to be.
Thaddeus, the link was very helpful. We uninstalled Payment Documentation and I was able to see checks when making the DEPOSIT. All is now right with the world.
Thank you also Cecile
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