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1.  Inactive Employees

Posted 12 days ago
After the W-2 process I wen't into GP to make employees that are no longer working for L&S inactive and was unable to do so. I get an error message saying "There are unposted transactions for this employee. The employee record cannot be deleted or inactivated." Has anyone ever seen this and/or how to correct it?
Thanks,
Krystal Smith

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Krystal Smith
AR/ Payroll
L&S Insulation Co., Inc.
Milwaukee WI
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2.  RE: Inactive Employees

SILVER CONTRIBUTOR
Posted 12 days ago
​Typically that message appears when you have recurring payroll batches.  Have you looked at the  payroll transaction batches?

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Monica Terrell
Dir of HR & Payroll for runbiz & Senior HRP GP Consultant
Run Business Solutions
Amarillo TX
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3.  RE: Inactive Employees

Posted 11 days ago
Thank you for answering my question. Unfortunately I do not have any Batches open at this time. I double checked to make sure.

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Krystal Smith
AR/ Payroll
L&S Insulation Co., Inc.
Milwaukee WI
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4.  RE: Inactive Employees

GOLD CONTRIBUTOR
Posted 12 days ago
@Krystal Smith -- it could be that you currently have a payroll in process, and these employees have a zero transaction pending (like a benefit or a deduction). 

For example, if you record benefits on the first payroll of February, and one of them is on the benefit list (with a benefit amount of zero), GP would consider this an unposted transaction.

I would look at your benefit codes and your deduction codes and see if this is the case.  Go to HR & Payroll > Mass Update > Benefit Amount (or Deduction Amount) > HEALTH (or whatever other code you suspect)
Inline image 1

Choose "Edit Records" ----> and see if they are listed on the resulting Edit List

If they are listed, and there is a payroll being processed right now, you should be able to inactivate them when the current payroll is completely processed.

Maureen

--
Maureen G. Martin
Finance Manager
Home Repair Services
1100 S. Division Ave.
Grand Rapids, MI  49507
Ph:  616-241-2601 x 228
Fx:  616-241-5151
www.homerepairservices.org





5.  RE: Inactive Employees

Posted 11 days ago
Thank you for answering my question. Unfortunately I did what you suggested and there are no Benefits or Deductions with zero amounts. I tried again this morning to make an employee inactive and it still says there are unposted transactions. Per the other answer I did double check to see if I had any batches open and I do not.  Do you think there is any other reason why it would continue to say that and not let me make an employee inactive?

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Krystal Smith
AR/ Payroll
L&S Insulation Co., Inc.
Milwaukee WI
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6.  RE: Inactive Employees

GOLD CONTRIBUTOR
Posted 11 days ago

​Hi Krystal:

I just solved this issue for one of my clients this morning.  Unfortunately it looks like this employee has some orphaned records in the Payroll Work tables that you cannot see from within GP.  This is usually caused if you have had a payroll posting issue in the past and the issue had to be manually cleaned up in the tables, but something got missed during the cleanup.

You will need to contact your partner so that they can look through the 10 or so Direct Deposit and UPR work tables to find this orphan.  If you have an internal system administrator they may able to take care of this for you.

Please let me know if you have any other questions around this.



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Regards,

Jo deRuiter
"That GP Red Head"
Senior Financial Systems Consultant
Heartland Business Systems, LLC
Little Chute WI
920-687-4797 (Work)
770-906-4504 (Cell)
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