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Topic: Workflow Email Message for Payroll Direct Deposit sending wrong info 

1.  Workflow Email Message for Payroll Direct Deposit sending wrong info

Posted 09-13-2017 10:01 AM
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We have created a simple Payroll Direct Deposit  approval workflow with one step. When an employee makes a change to their direct deposit information through ESS, they submit the change and an approval task is assigned to each member of our HR team and the *WF DD Approval email message is sent to them.

We would like them to be able to see in the notification email what changes they should be looking to approve.
To that end I have gone into Workflow Email Message Setup and modified the *WF DD Approval message to include the Bank number, Account number, Checking/Savings, Deposit Amount and Deposit % fields.

The problem is that in testing it is not inserting the right information. In my testing instance, I already have 2 accounts that I am direct depositing into. I am changing to add a 3rd account. When I submit the change, the email message generated lists the account number as blank and the deposit and % amounts from the first account.

Has anyone encountered this type of problem with the workflow emails or DD in particular? Looking for a setting or fix I can apply to make this work. Workflow itself operates fine.

Thanks in advance for any help.

Mark LeRette
Application System Analyst
Muscatine Power & Water
Muscatine IA