We are experiencing a very strange issue where some of our vendor remittances are being sent to the wrong e-mail address. I've gone back and forth and around in trying to figure out what is causing this issue. It's not consistently the same vendors or the same GP companies, which makes troubleshooting near impossible.As an example, today an ACH payment was sent to vendor A and a remittance was created for that payment. The remittance was saved to the local system folder but under a different vendor name and payment number. When the remittance was e-mailed it was sent to vendor B, not A. Vendor B didn't have an e-mail address setup in that GP company. However, an e-mail address existed for them in a different GP company. I checked SY04910 in the GP DB where the payment for vendor A was originated and all of the information was correct.So, somehow when the remittance PDF was generated it got associated to the wrong vendor. Our AP Specialist was at home logged into GP on a RD using our VPN.Has anyone else come across this issue and solved it?Thanks!
Hi Beat, sorry the delayed response. We have an odd fiscal calendar and I had to take a few days and focus on closing out our period and preparing financials. I did run another test with our AP Specialist and reached out to Mekorma for their help. They had a couple of suggestions but neither of them worked for us. We were able to confirm that remittances in one GP Company were being sent to vendors from a different GP company based on the order that the remittances were processed in the EFT batch for that day. So, the first remittance in the batch from GP Company A was being sent to the vendor for the first remittance in the batch from GP Company B.
We also tried having me processes the EFT batch and send out the remittances, which actually worked just fine. Then when our AP Specialist processed a batch after me it worked just fine, too. However, when she tried another batch, the second in a row, we ran into the issue again. This makes me think there's something happening during the processing of these remittances that carry's over into the next GP company when it's the same user. I've submitted this information to Mekorma and am waiting to hear back from them.
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