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Vendor Email Remittance Set Up

  • 1.  Vendor Email Remittance Set Up

    SILVER CONTRIBUTOR
    Posted 23 days ago
      |   view attached
    Hi All,

    We have been trying to get EFT Remittance working in GP 2018. We use Mekorma and were attempting to ensure it was set up correctly to allow EFT remittance as well, but have run into an issue. The "Enable EFT Remittance" checkbox is missing completely (screenshot attached). Has anyone else run into this and know of a solution for getting the remittance function to work?

    Thanks!

    ------------------------------
    Erin White, APPM
    Accountant - Accounts Payable
    Overland Park, KS
    ------------------------------

    Attachment(s)

    pdf
    Screenshot.pdf   40K 1 version
    Academy - Online Interactive Learning from Experts


  • 2.  RE: Vendor Email Remittance Set Up

    TOP CONTRIBUTOR
    Posted 19 days ago
    Good Morning,

    Can you confirm the following:
    1.) GP build number
    2.) Mekorma Build number
    3.) what instructions you're seeing that indicate that box?

    The reason I ask for the above is I have 18.2.1100 installed for GP version  and a version of mekorma that is not the newest either, but I am able to email remittances with the "normal" GP setup for email and remittances.

    Just trying to narrow down where we may be different so I can better assist.

    Thanks,

    Samantha

    ------------------------------
    Samantha Higdon ,CPA,CGMA
    Consultant
    Lagom, LLC
    Carmel IN
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 3.  RE: Vendor Email Remittance Set Up

    SILVER CONTRIBUTOR
    Posted 19 days ago
    Hi Samantha!

    We have GP 18.00.0628 R2 and Mekorma 18.000.078. We were using the Mekorma video guide for reference (found here: https://userguide.mekorma.com/mymanual/x78/en/topic/setting-up-eft-processing).

    We've been troubleshooting this for awhile. We have gone through all the set up to be able to send the remittance. And its just not working. Some associates get errors that they're not privileged to run the report when they tried to send the email. Others are not able to select button to be able to send the email at all when processing EFTs. We've checked security settings and that all looked correct. So our next step was to go back through all the set up again to see if something was missed - and the Mekora setup appears to be the only thing we could find. Very open to other thoughts if you have ideas!

    Thanks,


    ------------------------------
    Erin White, APPM
    Accountant - Accounts Payable
    Overland Park, KS
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 4.  RE: Vendor Email Remittance Set Up

    TOP CONTRIBUTOR
    Posted 18 days ago

    Not sure if this is the same setting you are referring to, but the 'EFT Remittance' checkbox was removed from the Mekorma System Options window in b070.


    Academy - Online Interactive Learning from Experts


  • 5.  RE: Vendor Email Remittance Set Up

    SILVER CONTRIBUTOR
    Posted 18 days ago
    Thanks Mark! Good to know. Apparently they just haven't updated their instructions :) We'll just have to keep troubleshooting. Thanks!

    ------------------------------
    Erin White, APPM
    Accountant - Accounts Payable
    Overland Park, KS
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 6.  RE: Vendor Email Remittance Set Up

    TOP CONTRIBUTOR
    Posted 18 days ago
    Hi Erin,

    Apologies on the delay in replying. It looks like Mark already identified that the EFT Remittance box was removed in b070 so there's that.

    Additionally, for your configuration are you choosing to use the Dynamics GP/Report Writer Remittance or the Mekorma remittance?  There are different exception reports that pop up depending which you're set to use, and they each link back to a different security operation in GP.  That could account for your permissions error if the error is on the exception report as opposed to the actual remittance form.

    Have you also confirmed that all users have the appropriate security to access the remittance form itself?  On the Process Remittance screen, you should have the option to just print (instead of emailing).  Can you confirm if they can print the remittance.  That will help you narrow down the security issue to the remittance or the remittance exception report.

    Can you clarify the part where you said some employees aren't able to select the button to​ be able to email at all? What button precisely can't they select?

    As I'm sure you're used to hearing, any screenshots you're comfortable sending would be helpful!

    Thanks,

    Samantha

    ------------------------------
    Samantha Higdon ,CPA,CGMA
    Consultant
    Lagom, LLC
    Carmel IN
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 7.  RE: Vendor Email Remittance Set Up

    SILVER CONTRIBUTOR
    Posted 17 days ago
    So we are using the Mekorma EFT Remittance template as shown below. Do you know which security operations we should review to make sure those are correct?

    Yes, all users have been able to print the remittance just fine. On that same screen where you can print the remittance, there is a checkbox to email the remittance (highlighted below). One user cannot select that option, its actually greyed out the the feature isn't turned on for her.

    Thanks for your help Samantha!


    ------------------------------
    Erin White, APPM
    Accountant - Accounts Payable
    Overland Park, KS
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 8.  RE: Vendor Email Remittance Set Up

    TOP CONTRIBUTOR
    Posted 17 days ago
    Hi Again,

    OK - so we'll take this a few steps at a time.

    1.) The Security Operation that the Mekorma Exception report is is highlighted below.  I've pulled up the Task ID Power User, but it's assigned to most of the mekorma roles.  You'll need to review people's assignments to see if it is included in their selected role/task.  GP Power Tools has a Security profiler feature that is fantastic for tracking things like this down in a very user friendly way.  That one feature alone makes it a bargain buy not to mention all the other great things it does...just my 2 cents on that though. :)


    2.) The other piece to be careful of is your email settings.  I just stumbled into this with someone from Mekorma in the Summit Chat room.  Go to Purchasing>>Setup>>Email Settings.  Make sure thatyour Vendor Remittance default is set to a real email template.  I had somehow managed to get it set to a phantom email template (one that didn't exist), and that stopped my emails from firing with Mekorma (but not GP)...not sure why on this one exactly. :)

    3.) For the box being grayed out....couple of follow ups:
          1.) Have we compared security for the user it is grayed out on to someone it is not?
          2.) How is everyone accessing GP?  Local installs or remote desktop/application server/citrix, etc.?
          3.) If local installs, for the one person it's grayed out on, do you know if Mekorma is installed on their machine?  Given that you're using the Mekorma
               EFT remittance settings, not having it installed could be a problem.

    Separate and apart from this obviously is the normal caveats for making sure you've set the vendor up to receive emails.  This would be done on the internet information window of an address ID (assign the email address) and then on the "email" button in the bottom right hand corner where you tell GP to send PDF's using this email template (which controls the email subject, body, etc.).

    Does that make sense? Inch by inch, we'll get this worked out.

    Thanks,

    Samantha




    ------------------------------
    Samantha Higdon ,CPA,CGMA
    Consultant
    Lagom, LLC
    Carmel IN
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 9.  RE: Vendor Email Remittance Set Up

    SILVER CONTRIBUTOR
    Posted 17 days ago
    Thanks so much for the detailed response Samantha! I'm going to set a time with our IT resource to go through everything and make sure all is set up correctly.

    Regarding your #3 Yes, we have compared to other users and settings were the same. We all access via GP remote desktop on a separate server.

    Thanks again for the specifics. I'll update once we go through everything. :)

    ------------------------------
    Erin White, APPM
    Accountant - Accounts Payable
    Overland Park, KS
    ------------------------------

    Academy - Online Interactive Learning from Experts


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