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  • 1.  Send Document Errors

    GOLD CONTRIBUTOR
    Posted Oct 28, 2021 09:04 AM
    Yesterday several individuals noted that they can no longer email invoices or pricing confirmations they get the following error message
    The following errors were found while attempting to send the document in e-mail:

    * An unknown error occurred

    I looked into this and I also get the same error message.  I am not aware of anything that has changed recently so this makes no sense - plus not sure what to try to correct the problem as the error message won't tell me what is wrong.  When I google this - I get several hits and I looked into a few of them - not sure which to try next as nothing I do seems to change the results

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    Mary Ellison
    Business Systems Analyst
    Blommer Chocolate
    Chicago IL
    mellison@blommer.com
    ------------------------------
    Academy - Online Interactive Learning from Experts


  • 2.  RE: Send Document Errors

    GOLD CONTRIBUTOR
    Posted Oct 28, 2021 10:28 AM
    Well this morning we are able to email order confirmations - so something changed and magically "changed back" because it worked today!

    ------------------------------
    Mary Ellison
    Business Systems Analyst
    Blommer Chocolate
    Chicago IL
    mellison@blommer.com
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 3.  RE: Send Document Errors

    GPUG ALL STAR
    Posted Oct 29, 2021 10:42 AM
    Hi Mary,
    Check out this other thread, which basically is the same problem
    https://www.gpug.com/communities/community-home/digestviewer/viewthread?GroupId=247&MessageKey=5e9309d4-adc5-444f-a748-ca1fb895a61c&CommunityKey=4754a624-39c5-4458-8105-02b65a7e929e&tab=digestviewer&ReturnUrl=%2fcommunities%2fcommunity-home%2fdigestviewer%3fcommunitykey%3d4754a624-39c5-4458-8105-02b65a7e929e%26tab%3ddigestviewer
    It's not your enviornment.. it's all about Microsoft's online servers for Office365 and the retirement of TLS 1.0

    ------------------------------
    Beat Bucher
    Business Analyst, Dynamics GP SME
    Montreal QC/Canada
    @GP_Beat http://www.gp-geek.com
    Montreal QC GPUG Chapter Leader
    MBS MVP (2015-2018)
    All-Star 2013
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 4.  RE: Send Document Errors

    GOLD CONTRIBUTOR
    Posted Oct 29, 2021 03:33 PM
    Thanks very much for the information my VAR thought the same thing and you were both right!!!

    ------------------------------
    Mary Ellison
    Business Systems Analyst
    Blommer Chocolate
    Chicago IL
    mellison@blommer.com
    ------------------------------

    Academy - Online Interactive Learning from Experts


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