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Good morning Team!

When batch total actual amount does not match the total control amount in a monthly batch. how to fix this problem. We can not post the monthly batch because the actual and control batch do not match.

Thank You for you help

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Nelly Manrique-Eells
Catholic Human Services
Philadelphia PA
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@Nelly Manrique-Eells

The Control Amount should not be a locked field and you can just change it.

Can you change the control amounts?  If not, then your IT department has locked that field and you'll have to get in touch with them.

​Also, did you check to make sure you entered the batch correctly? The reason to use the control fields is so that you total up what you are about to do to ensure that the amounts will match and be able to troubleshoot if they don't.

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Jo deRuiter
🌟 GPUG AllStar 2019
💫Granite Award Winner 2018,2019
Atlanta Chapter Leader
Credential Council Co-Chair
Aisling Dynamics Consulting, LLC
ERP Practice Manager
jo.deruiter@aislingdynamics.com
9518674366
Alpharetta, GA
aislingdynamics.com
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Original Message:
Sent: Feb 15, 2021 09:38 AM
From: Nelly Manrique-Eells
Subject: Account payable Monthly Batch Total Actual amount VS Batch Total Control amount

Good morning Team!

When batch total actual amount does not match the total control amount in a monthly batch. how to fix this problem. We can not post the monthly batch because the actual and control batch do not match.

Thank You for you help

------------------------------
Nelly Manrique-Eells
Catholic Human Services
Philadelphia PA
------------------------------

A couple of things to review:
- Are there Credit Memos in your batch?  If so, your Control amount may have included these recognizing them as negatives (depending on how your came up with the total) whereby your Actual Batch Totals will ignore sign (for amounts).
- What is your Posting setup for this Series and Origin set to?  You will want to review the checkboxes - Verify Number of Trx and Verify Batch Amounts.

Hope this helps.

Sharon Nolan
Senior ERP Consultant
Heartland Business Systems

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Sharon Nolan
Heartland Business Systems
Little Chute WI
------------------------------

Original Message:
Sent: Feb 15, 2021 09:38 AM
From: Nelly Manrique-Eells
Subject: Account payable Monthly Batch Total Actual amount VS Batch Total Control amount

Good morning Team!

When batch total actual amount does not match the total control amount in a monthly batch. how to fix this problem. We can not post the monthly batch because the actual and control batch do not match.

Thank You for you help

------------------------------
Nelly Manrique-Eells
Catholic Human Services
Philadelphia PA
------------------------------

Thank you.

------------------------------
Nelly Manrique-Eells
Catholic Human Services
Philadelphia PA
------------------------------

Original Message:
Sent: Feb 16, 2021 10:36 AM
From: Sharon Nolan
Subject: Account payable Monthly Batch Total Actual amount VS Batch Total Control amount

A couple of things to review:
- Are there Credit Memos in your batch?  If so, your Control amount may have included these recognizing them as negatives (depending on how your came up with the total) whereby your Actual Batch Totals will ignore sign (for amounts).
- What is your Posting setup for this Series and Origin set to?  You will want to review the checkboxes - Verify Number of Trx and Verify Batch Amounts.

Hope this helps.

Sharon Nolan
Senior ERP Consultant
Heartland Business Systems

------------------------------
Sharon Nolan
Heartland Business Systems
Little Chute WI

Original Message:
Sent: Feb 15, 2021 09:38 AM
From: Nelly Manrique-Eells
Subject: Account payable Monthly Batch Total Actual amount VS Batch Total Control amount

Good morning Team!

When batch total actual amount does not match the total control amount in a monthly batch. how to fix this problem. We can not post the monthly batch because the actual and control batch do not match.

Thank You for you help

------------------------------
Nelly Manrique-Eells
Catholic Human Services
Philadelphia PA
------------------------------