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partially applied or on hold A/P

  • 1.  partially applied or on hold A/P

    Posted Oct 10, 2019 11:20 AM
    I had to void a check due to it being taken from incorrect bank account and when I went to repay out of the correct account I could not find the invoice.  So I tried to void the open transaction and received a message stating, "This document cannot be marked for voiding, it has been either partially applied or is on hold.  How to I fix this? #Technical


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    Sharie Trumble
    Pre-Cast Haulers, Inc.
    Bellevue NE
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    Conference-GPUG_200x200


  • 2.  RE: partially applied or on hold A/P

    TOP CONTRIBUTOR
    Posted Oct 10, 2019 12:11 PM
    Edited by Ryan Galang Oct 10, 2019 12:16 PM
    Hi Sharie,

    A payables check should either be fully unapplied* or fully applied** before it can be voided... in this case, since it is already partially applied, there's a need to have it fully applied.

    * A fully unapplied check (i.e. OPEN status, applicable to invoices too) can be voided via the Void Open Transactions window.
    ** A fully applied check (i.e. HIST status) can be voided via the the Void Historical Transactions window.

    There are 2 options to have the check fully applied...
    1. ... if there is an outstanding invoice for the same vendor that has sufficient $ amount, you can 'temporarily' apply the check against it
    2. ... or a dummy invoice can be created (but this needs to be voided later as well)

    It should be noted that once the check is voided, all the invoices that were paid will be reset to OPEN status

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    Ryan Galang
    BTP Technologies LLC
    CHANTILLY VA
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    Conference-GPUG_200x200


  • 3.  RE: partially applied or on hold A/P

    Posted Oct 11, 2019 01:49 PM
    We had a similar issue last week where we voided a check that had several invoices and credit memo being paid.  When we went to go process a new check, two of the invoices with the credit memo applied to it did not have an open status and only a partial amount of the credit memo was open. How can we open up an invoice and partial credit memo for payment again?

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    Heidi Love
    Industrial Metal Supply Co
    Sun Valley CA
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    Conference-GPUG_200x200


  • 4.  RE: partially applied or on hold A/P

    TOP CONTRIBUTOR
    Posted Oct 11, 2019 01:55 PM
    Hi Heidi,

    The process for voiding a credit memo is similar to that of a check - i.e. if it is already partially applied, then there's a need to fully apply it before it can be voided.

    Voiding the credit memo applied to an invoice resets it's status to OPEN.

    It should be noted that there is no Un-apply tool in the Payables module (there is the PSTL-Unapply tool for Receivables though).


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    Ryan Galang
    BTP Technologies LLC
    CHANTILLY VA
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    Conference-GPUG_200x200


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