When selecting a Letter ID in the Collections Management E-Mail window, you received the following message:
This letter is a Word document, and is not valid for this purpose. Please select a different letter.
The following are the reasons why this error populated:
Utilize the Contact window instead when using Word Letters:
a. This will automatically select the documents specified within the Letter Maintenance window within the latest build of Collections available (build 5)
6. Select Email
The only restriction when using this function over the Collections email window is that the To, CC, BCC address will default from the Internet Information window (accessed from the Customer Maintenance window).
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