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Check printing after upgrade - default to non-collate?

  • 1.  Check printing after upgrade - default to non-collate?

    TOP CONTRIBUTOR
    Posted Jan 04, 2019 03:50 PM
    ​We just completed an upgrade to GP 2018.  One of my users usually prints out the payables checks and she came to me asking if the print settings were changed during the upgrade.  Prior to the upgrade, the default on printing checks was no collation.  What they do is print two copies of the check - one on actual stock and a second on plain paper as a stub.  Now she is saying that the box for collation is always checked, forcing her to uncheck it before she prints.  We verified and this is happening for at least two others who also print checks.  All have exactly the same printer and drivers and the same settings on the driver - no collation by default.  Is there a way we can default their printing to "no collation"?

    Thanks!

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    Blair Christensen
    Database Administrator
    Oppenheimer Companies, Inc.
    Boise ID
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  • 2.  RE: Check printing after upgrade - default to non-collate?

    GPUG ALL STAR
    Posted Jan 07, 2019 05:05 PM
    Hi Blair,
    By any chances, were you using Names Printers in the previous GP build ? This is a typical scenario where Names Printers could be used to specify the sort order of print jobs and/or the source of paper (i.e. 1st page drawer vs. next pages drawer).
    https://blogs.msdn.microsoft.com/developingfordynamicsgp/2008/08/15/using-named-printers-with-terminal-server/

    https://support.microsoft.com/en-us/help/959033/frequently-asked-questions-about-printer-issues-in-microsoft-dynamics

    ------------------------------
    Beat Bucher
    Business Analyst, Dynamics GP SME
    Montreal QC/Canada
    @GP_Beat http://www.gp-geek.com
    Montreal QC GPUG Chapter Leader
    MBS MVP (2015-2018)
    All-Star 2013
    ------------------------------



  • 3.  RE: Check printing after upgrade - default to non-collate?

    TOP CONTRIBUTOR
    Posted Jan 07, 2019 05:36 PM
    Our print environment has typically been to local printers rather than Named network printers, so I'm pretty sure the answer to your question is no.  The typical GP Print dialogue box would open asking ​which destination (Screen, Printer, File) and then once [Printer] was selected it opens the Print Preferences dialogue box (from the printer driver), which is where the users are able to deselect the "Print Collated" feature.  (As an aside, the printers are HP LaserJet 4500 and we are using the PCL6/PCLXL drivers.  I suppose I could try the PostScript driver if someone thought that would make any difference.)  When printing from other applications (such as Microsoft Office), the printer options don't by default have "Print Collated" checked, which is why I thought it might be coming from GP.

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    Blair Christensen
    Database Administrator
    Oppenheimer Companies, Inc.
    Boise ID
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  • 4.  RE: Check printing after upgrade - default to non-collate?

    TOP CONTRIBUTOR
    Posted Jan 08, 2019 08:32 AM
    Hi @Blair Christensen


    How is she printing checks?  I ask because what you describe above is not out-of-the-box GP functionality.  In GP when you hit print checks you don't normally get asked where to print them to - from  "Print Payments" batch screen.

    Is she printing transaction level checks?

    ------------------------------
    Kindest Regards,
    Jo deRuiter , MCP, DCP
    "That GP Red Head"
    AISLING DYNAMICS CONSULTING, LLC
    WEBSITE: https://aislingdynamics.com/
    BLOG: https://community.dynamics.com/gp/b/gplife
    GPUG Academy Instructor
    Dynamics GP Credentialing Council-Vice Chair
    770-906-4504 (Cell)
    ------------------------------



  • 5.  RE: Check printing after upgrade - default to non-collate?

    TOP CONTRIBUTOR
    Posted Jan 08, 2019 11:33 AM
    We don't have any third-party add-ons which affect physical printing (I don't count Adobe Acrobat), so I'm pretty sure that what we are using is out-of-the-box functionality (we've been using GP since before Microsoft acquired them).  And yes, we print in batches as there are typically >100 checks at a time.

    My professional background includes being a printer development test administrator for seven years at HP.  All Windows applications use a standard Microsoft print interface with the ability to hand off various settings such as duplex, number of copies, etc. to the driver along with the document/format.  (This was actually one of the revolutionary things Windows brought to the table back in the 95/98 days.  It allowed driver manufacturers to build a driver for the OS rather than for an application.)  What I'm trying to find is if there is a setting somewhere in GP (which would then get handed off to the driver) to control the print collation settings, because the default on the driver is somehow getting overridden.  Everything operated as desired prior to the upgrade.  Of the involved pieces in the equation, the OS didn't change, neither did the printer or the print driver.  By process of elimination, that leaves the application as the likely focal point.  I can't find any setting, I was just hoping someone else knew of some they could point me at.  Thanks, though.

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    Blair Christensen
    Database Administrator
    Oppenheimer Companies, Inc.
    Boise ID
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  • 6.  RE: Check printing after upgrade - default to non-collate?

    TOP CONTRIBUTOR
    Posted Jan 08, 2019 11:39 AM
    Hi @Blair Christensen

    If you are not using named printers - this is the only place I know of in GP to set default printing




    ------------------------------
    Kindest Regards,
    Jo deRuiter , MCP, DCP
    "That GP Red Head"
    AISLING DYNAMICS CONSULTING, LLC
    WEBSITE: https://aislingdynamics.com/
    BLOG: https://community.dynamics.com/gp/b/gplife
    GPUG Academy Instructor
    Dynamics GP Credentialing Council-Vice Chair
    770-906-4504 (Cell)

    ------------------------------



  • 7.  RE: Check printing after upgrade - default to non-collate?

    TOP CONTRIBUTOR
    Posted Jan 08, 2019 11:41 AM
    ​Thanks!

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    Blair Christensen
    Database Administrator
    Oppenheimer Companies, Inc.
    Boise ID
    ------------------------------