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Checkboxes gone in GP on Remote Desktop Server

  • 1.  Checkboxes gone in GP on Remote Desktop Server

    GPUG ALL STAR
    Posted 9 days ago
    Dear Collaborators,

    We recently started the process of switching from GP being run on individual workstations to using GP in a Remote Desktop environment. We're on a shakedown cruise to ensure that all of our 3rd party apps work properly.

    One thing I didn't anticipate: on at least one of our workstations, checkboxes in GP windows don't appear:


    When the user clicks on "Picking Tickets", the appropriate options are enabled in the "Picking Tickets" box below... but at no time does the user see any checkboxes.

    I had her (Diana) carefully click on the items she needed so that she could print what she normally prints... but, like, where did the checkboxes go, eh?

    Diana is running Windows 10 Pro. This didn't happen to her in the local workstation install of GP.

    Any ideas?

    Regards,


    ------------------------------
    "Sparkly" Steve Erbach - Green Bay, WI
    Co-Chair, GPUG WI (Green Bay) Chapter
    Blog: https://www.gpug.com/blogs/steve-erbach
    Twitter: twitter.com/serbach

    ───────────────
    Excel Webinar List as of 22-Mar-2019
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  • 2.  RE: Checkboxes gone in GP on Remote Desktop Server

    Posted 9 days ago
    We experience this when running GP client on a laptop with the GP application open and then remote desktop connecting from another laptop.
    The graphics (notably, checkboxes) seem to generally disappear.   Try shutting down your GP client app and restarting GP client app from the remote desktop.
    Hope this helps.


    ------------------------------
    Sheila Reed
    Business Applications Support Analyst
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  • 3.  RE: Checkboxes gone in GP on Remote Desktop Server

    GPUG ALL STAR
    Posted 8 days ago
    @Sheila Reed,

    Thank you for responding! It sounds like you're saying that if someone is running GP from a desktop workstation while someone else is running it from the RDS, that that might be the cause of the checkbox anomaly, is that right?​

    I'm going to find out if my user's office mate has the same issue. They all know that we're having a shakedown cruise in switching over to running GP from the RDS.

    SIncerely,

    ------------------------------
    "Sparkly" Steve Erbach - Green Bay, WI
    Co-Chair, GPUG WI (Green Bay) Chapter
    Blog: https://www.gpug.com/blogs/steve-erbach
    Twitter: twitter.com/serbach

    ───────────────
    Excel Webinar List as of 22-Mar-2019
    ------------------------------



  • 4.  RE: Checkboxes gone in GP on Remote Desktop Server

    TOP CONTRIBUTOR
    Posted 9 days ago
    Hi @Steve Erbach

    This happens when a user has modified their resolution on the machine and/or used the Screen Magification in Windows Display Settings to something other than 100%.  There are some work-arounds including right clicking the GP Icon, go to Properties, Compatibility, Change high DPI settings, click to override high dpi scaling behavior performed by System.

    Some people also have to run it with Windows 8 Compatibility.

    This will allow people to see GP without needing to alter the resolution on their machines, and if it is an RDP then she may have her RDP set to get resolution from her workstation.

    But, it boils down to resolution on the screen

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  • 5.  RE: Checkboxes gone in GP on Remote Desktop Server

    SILVER CONTRIBUTOR
    Posted 9 days ago
    Hi @Steve Erbach,

    I wonder if this could be resolved with the Windows Bitmap Scaling Settings in GP Power Tools? @David Musgrave might know :)

    We have 60 users that connect to a GP on a terminal server, and one user had an issue with buttons and boxes around fields not showing up - only when she displayed on a (huge) external monitor​. She had no issues when displaying on her laptop. Since then I enabled the GPPT feature, but she's on vacation so I haven't found out if it worked for her. I also enabled the bitmap font settings in this window, and the users love that they can actually read what's in the GP windows without squinting.
    GPPT settings

    ​If GPPT doesn't take care of this, then I'd go with @Jo deRuiter's solution!


    ------------------------------
    Jeff Pfershy
    Sr Business Analyst
    BluJay Solutions Inc
    Holland MI
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  • 6.  RE: Checkboxes gone in GP on Remote Desktop Server

    GPUG ALL STAR
    Posted 8 days ago
    @Jeff Pfershy,

    Trying out your suggestions after 9:00 today!

    Thank you,​

    ------------------------------
    "Sparkly" Steve Erbach - Green Bay, WI
    Co-Chair, GPUG WI (Green Bay) Chapter
    Blog: https://www.gpug.com/blogs/steve-erbach
    Twitter: twitter.com/serbach

    ───────────────
    Excel Webinar List as of 22-Mar-2019
    ------------------------------



  • 7.  RE: Checkboxes gone in GP on Remote Desktop Server

    GPUG ALL STAR
    Posted 8 days ago
    Very interesting, @Jo deRuiter. I'm going to try out your suggestions after 9:00.

    I'm also going to check the settings on the PC of the user's office mate who's not having any trouble.

    I'm looking forward to your remote presentation at the Green Bay (Titletown, USA) Chapter meeting next week!

    Regards,​​

    ------------------------------
    "Sparkly" Steve Erbach - Green Bay, WI
    Co-Chair, GPUG WI (Green Bay) Chapter
    Blog: https://www.gpug.com/blogs/steve-erbach
    Twitter: twitter.com/serbach

    ───────────────
    Excel Webinar List as of 22-Mar-2019
    ------------------------------



  • 8.  RE: Checkboxes gone in GP on Remote Desktop Server

    GPUG ALL STAR
    Posted 7 days ago
    The fix for screen resolution is a little different for Remote Desktop. This worked for me: 

    http://dynamicsinsights.com/2018/10/05/remote-desktop-high-dpi-dynamics-gp/



    ------------------------------
    Amber Bell
    Training Dynamo LLC
    Email: amber@trainingdynamo.com
    Website: www.trainingdynamo.com
    Twitter: @trainingdynamo
    ------------------------------



  • 9.  RE: Checkboxes gone in GP on Remote Desktop Server

    GPUG ALL STAR
    Posted 7 days ago
    @Amber Bell.

    Now that will take some study! I have no qualms about registry entries, but I've never had to make a manifest file other than in Visual Studio.

    I'll let you know how it goes. Thank you.

    P.S., Why don't you post something in the "LESLIE VAIL RETIRING" topic?

    Sincerely,​

    ------------------------------
    "Sparkly" Steve Erbach - Green Bay, WI
    Co-Chair, GPUG WI (Green Bay) Chapter
    Blog: https://www.gpug.com/blogs/steve-erbach
    Twitter: twitter.com/serbach

    ───────────────
    Excel Webinar List as of 22-Mar-2019
    ------------------------------



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