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Sales Prospects

  • 1.  Sales Prospects

    Posted Oct 25, 2018 03:23 PM

    Does anyone have any familiarity using Sales Prospects?
    I'm trying to find a solution to a challenge we have with new customers.
    I require mgmt approval before granting full customer privileges, but my sales guys insist on sending orders before that approval is obtained.  I need to be able to perform STE but restrict the new customer to COD payment.
    I cannot find such a setting in customer cards. 

    I posted a similar question yesterday.   #Customer Service  #AccountsReceivable #Sales #Account Management​​​​​​​​

    James Irwin

    Digital Acceleration Binge Day January 28, 2021 | 11:00 AM to 2:00 PM EST

  • 2.  RE: Sales Prospects

    Posted Oct 26, 2018 10:46 AM
    You would be best served using the STE Type Quote to initiate your incoming orders. A Quote can be issued for a Customer or a Prospect unlike Orders and Invoices which are Customer only.

    The control point for COD is then on the Transfer to Order or Transfer to Invoice.

    On Transfer to Order or Invoice, a Prospect must be converted to a Customer. This occurs dynamically during the transfer if the transferring user has the correct permissions to create the Customer card from the details that will populate from the Prospect.

    So your Sales guys would issue Quotes to Prospects with the Terms and Comments of COD. When the payment arrives, Finance/Sales Admin would then transfer the Quote to Invoice or to Order (depending on your process) and at the same time convert the Prospect to Customer and reflect the payment on the Order or Invoice in the Amount Received field.

    The Prospect card needs to be set up cleanly because if they are not, when the data transfers to the Customer card you end up with a messy Customer card if people are sloppy.

    Thaddeus Suter
    Retus, Inc

    Digital Acceleration Binge Day January 28, 2021 | 11:00 AM to 2:00 PM EST

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