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Payables Check Writing Problems

  • 1.  Payables Check Writing Problems

    TOP CONTRIBUTOR
    Posted 12 days ago

    This started LAST Friday.  We have three companies, separate databases.  I work in all three for payables, my coworker in just the 2nd one.  Last week was her first time to process a check run.  By the time she started, I had done my check runs in the 1st and 3rd companies.  I was waiting for her to finish in the 2nd so I could do the wrap up.  I had ZERO issues.

    She said when she was selecting invoices, she was using the method to EDIT PAYABLES CHECKS

    There was no payment number.   We logged onto a different computer, same issue.  Logged to that 2nd computer with a different USER ID, same issue.  I went to my machine, logged in to the 2nd company, and I had the same issue.  When the GP Admin returned on Tuesday we looked at it, and the problem was that in the Setup screen, Next Payment Number was blank.  I put in a number, and it worked.  I was able to write my check.
    TODAY, I wrote my check in the 2nd company (I only work with ONE vendor there).  No problems.  For my coworker the same problem.  When I went back to the 2nd company, I had the problem again.  This time I looked, THERE IS a number in Next Payment Number.  Not the one I anticipated.  My one check had used 4722, and it was showing 4747 as the next number.  My 4722 was off, because my one check earlier in the week had been 4712.  
    I shutdown and went to lunch.  When I restarted, it worked for me.  I told my coworker to run checks.  No go.  And it did not work for me, even after I did a shutdown for 10 minutes.  I will see if it works Monday.  But this is really strange.  The error message is that Unable to generate a payment number




    Any thoughts or suggestions?



    ------------------------------
    Thomas Hill
    Staff Accountant
    M&A Technology, Inc.
    Carrollton TX
    ------------------------------
    Academy - Online Interactive Learning from Experts


  • 2.  RE: Payables Check Writing Problems

    TOP CONTRIBUTOR
    Posted 11 days ago
    Hi Thomas,

    Please see article below... speculating it's cause 2 / 3...

    • Error message when you try to enter a payables transaction in Microsoft Dynamics GP: "Unable to generate next payment number" or "Unable to generate next voucher number"
    • https://support.microsoft.com/en-ph/help/863399/error-message-when-you-try-to-enter-a-payables-transaction-in-microsof


    ------------------------------
    Ryan Galang
    BTP Technologies LLC
    CHANTILLY VA
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 3.  RE: Payables Check Writing Problems

    TOP CONTRIBUTOR
    Posted 9 days ago
    Thank you @Ryan Galang.  I will see if any of these resolve the issue.​

    ------------------------------
    Thomas Hill
    Staff Accountant
    M&A Technology, Inc.
    Carrollton TX
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 4.  RE: Payables Check Writing Problems

    TOP CONTRIBUTOR
    Posted 7 days ago
    I want to reply for all to know what the resolution to my problem was,  We had to uninstall Electronic Bank Reconciliation from the Accounting Manager's and my machines.  Then it all worked.  Maybe.  My co-worker is trying to do the checks now.

    ------------------------------
    Thomas Hill
    Staff Accountant
    M&A Technology, Inc.
    Carrollton TX
    ------------------------------

    Academy - Online Interactive Learning from Experts


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