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Un-apply error on Payables

  • 1.  Un-apply error on Payables

    Posted 13 days ago
      |   view attached
    ​​When we try to un-apply a credit memo we are getting the following errors. Please see attachments

    GP2018 version 18.00.0672 (R2)


    ------------------------------
    Eddie Pearce
    Nation's Best Sports
    Fort Worth TX
    ------------------------------

    Attachment(s)

    docx
    Error.docx   83K 1 version


  • 2.  RE: Un-apply error on Payables

    TOP CONTRIBUTOR
    Posted 13 days ago
    ​Hi @Eddie Pearce

    In the Purchasing module you can't unapply a credit once it's been applied.​ Separate from that is that the batch appears to have a processing problem. Have you checked Batch Recovery: Administration>>Routines>>Batch Recovery. If the batch is there mark it and "Continue" then post the batch again, printing the posting reports, to see the error.

    As far as correcting credits that are incorrectly applied, the steps needed to do this vary depending on the status of the credit:
    Is it fully applied?
    Has a payment been issued to the vendor that includes this credit, if so, has the payment been reconciled?

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    Shari Bruno
    Accounting Operations Manager
    Bible League International
    Crete, IL
    ------------------------------



  • 3.  RE: Un-apply error on Payables

    Posted 13 days ago

    Hi Shari,

     

    Thanks for the reply, the credit hasn't been applied. The credit was applied to the wrong invoice, just wanted to un-apply and apply to the correct invoice. I know the accounting department can do that on the AR side, I assumed the same process on the AP. I will let our account manager know.

     

    Thanks,

     

    Eddie Pearce

    Systems Technician

     

    Description: image004.jpg@01CA7E26.0C3A6110

    4350 Fossil Creek Blvd.

    Fort Worth, Texas 76137

    Office - 817-788-0034

    Direct -  817-605-2260

    Fax – 817-605-2280

    epearce@nbs.com

    www.nbs.com

     






  • 4.  RE: Un-apply error on Payables

    Posted 12 days ago

    Eddie - It true you cannot unapply a credit in AP.  But....after you get issue with the batch fixed, if you cut a check to pay that invoice, and then you void that check I am pretty sure the credit will be unapplied.

    Hope that works for you.




    ------------------------------
    Brenda Zeben
    Controller
    Imlach Movers, Inc.
    Trenton MI
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  • 5.  RE: Un-apply error on Payables

    TOP CONTRIBUTOR
    Posted 12 days ago
    ​Hi @Eddie Pearce - @Brenda Zeben is correct.

    You can cut a check for this vendor and then void it, making sure that you check both the credit and invoice amount that will appear on the Void Historical Transaction screen.

    Once the void is posted both the invoice and credit memo will return to an OPEN status.

    If you already cut a check and the check is reconciled, these steps will be different.​​

    ------------------------------
    Shari Bruno
    Accounting Operations Manager
    Bible League International
    Crete, IL
    ------------------------------



  • 6.  RE: Un-apply error on Payables

    TOP CONTRIBUTOR
    Posted 12 days ago
    Hi @Eddie Pearce

    Shari is right, your issue seems to be that the credit memo is not posted or the posting of it was interrupted.

    You'll likely either need to look for the batch it is in and post the batch (use inquiry and drill in to the document to see the batch name) OR you need to open the Batch Recovery window and recover that batch and get it posted.

    Once the document is posted you'll be able to apply this.

    ------------------------------
    Jo deRuiter, MCP, DCP
    "That GP Red Head"
    AISLING DYNAMICS CONSULTING, LLC
    WEBSITE: https://aislingdynamics.com/
    BLOG: https://community.dynamics.com/gp/b/gplife
    770-906-4504 (Cell)

    ------------------------------



  • 7.  RE: Un-apply error on Payables

    SILVER CONTRIBUTOR
    Posted 10 days ago

    wsTools makes a product called PMUnapply-  similar to RMUnapply in the PSTL tools- it corrects the applies moves items needed back to open so changes, corrections and reapplies can be made without adding additional transactions.  See our window below..

    Check out our website to learn more-  works like RMUnapply but for Payables.

    PMUnapply

    ------------------------------
    Deb Sletmoen
    deb@iscorp.biz
    Owner
    Implementation Specialists (IS)
    Hawley MN
    ------------------------------