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Microsoft Word POP open error

  • 1.  Microsoft Word POP open error

    GPUG ALL STAR
    Posted 23 days ago
    ​​We have an issue with GP users attempting to open a POP Purchase Order Blank Form in Microsoft Word and we get the error pictured below.
    Does anyone have suggestions on what needs to be addressed to correct this issue?
    Thanks in advance. Sorry about the fuzzy screen shot.
    POP Purchase Order


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    Steve Burney
    Sr. Dynamics ERP Analyst
    Premise Health

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    Academy - Online Interactive Learning from Experts


  • 2.  RE: Microsoft Word POP open error

    GPUG ALL STAR
    Posted 23 days ago
    Hey @Steve Burney

    It's not really good news, but here's a recent blog from @Ian Grieve on Azurecurve:

    https://www.azurecurve.co.uk/2020/09/error-opening-word-templates-from-microsoft-dynamics-gp-workflow-action-emails/

    Here's a quote:

    "

    I did some research and found there was a recent post on the Dynamics GP Support and Services Blog where they covered this same issue. The blog post was only four days ago and they acknowledge the issue is ongoing and offer the workaround of downgrading Microsoft Office to work around the issue (I did this recently when sending emails using MAPI caused Dynamics GP to crash).

    The problem does not just affect the Word template reports from Workflow Batch Approval emails, but also the Word templates used for sending purchase or sales orders, remittances and so on. For the non workflow Word templates, you could reconfigure the templates to use PDF, or one of the other formats, instead of Word, but, unfortunately, this option is not available for the batch edit lists.

    Following the initial report, we've had a number of other clients report the issue, so it may be worth preempting problems and block Office updates for Dynamics GP users until a fix is in place from Microsoft."



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    JodeRuiter
    Aisling Dynamics Consulting, LLCAisling Dynamics Consulting, LLC
    ERP Practice Manager
    jo.deruiter@aislingdynamics.com
    9518674366
    Alpharetta, GA
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 3.  RE: Microsoft Word POP open error

    TOP CONTRIBUTOR
    Posted 23 days ago
    Hi Steve,

    Please check this out:

    • Word Templates will not Email/Print after Office Update
    • https://community.dynamics.com/gp/b/dynamicsgp/posts/word-templates-will-not-email-print-after-office-update


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    Ryan Galang
    BTP Technologies LLC
    CHANTILLY VA
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    Academy - Online Interactive Learning from Experts


  • 4.  RE: Microsoft Word POP open error

    GPUG ALL STAR
    Posted 19 days ago
    Hi @Steve Burney
    You're one of too many that got hit by this inominous bug :-)
    See my blog post about it (rant): https://dyngpgeek.wordpress.com/2020/09/15/another-office-update-that-screws-up-the-word-template-printing-in-the-gp-client/
    Some of my clients decided to not roll-back their Office as it would impact way too many users, and rather decided to use the Explorer fix tool, even it's a little bit annoying, but there is not much other choices left. ​​​​

    ------------------------------
    Beat Bucher
    Business Analyst, Dynamics GP SME
    Montreal QC/Canada
    @GP_Beat http://www.gp-geek.com
    Montreal QC GPUG Chapter Leader
    MBS MVP (2015-2018)
    All-Star 2013
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 5.  RE: Microsoft Word POP open error

    GPUG ALL STAR
    Posted 19 days ago
    Thanks for the quick response and we are deciding on which route to take to get this issue cleaned up.
    It's still puzzling how this was not tested by someone at Microsoft before releasing an update.
    Steve​

    ------------------------------
    Steve Burney
    Sr. Dynamics ERP Analyst
    Premise Health
    Brentwood TN
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 6.  RE: Microsoft Word POP open error

    GPUG ALL STAR
    Posted 19 days ago
    keep in mind that this Office update was released as part of a security patch round to apply.. Microsft doesn't really care about testing when it comes to security updates to patch holes or zero-day exploits..
    Whatever this was affecting the XML data format in Word, they can't possibly wait forever to have all their divisions tests the patches about possible side-effects it will cause. Like in the old days, if they test 80% and it's not exploding, then it's probably good enough to be release in the wild :-)

    ------------------------------
    Beat Bucher
    Business Analyst, Dynamics GP SME
    Montreal QC/Canada
    @GP_Beat http://www.gp-geek.com
    Montreal QC GPUG Chapter Leader
    MBS MVP (2015-2018)
    All-Star 2013
    ------------------------------

    Academy - Online Interactive Learning from Experts


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