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Cash Receipt not posting correctly

  • 1.  Cash Receipt not posting correctly

    Posted Oct 15, 2021 12:14 AM
    Hi there,

    I entered a batch of cash receipts and posted them.
    After I posted them I entered the deposits under Financial deposits, but one CR was missing.  I must have missed an error or something!
    I looked in Batch Recovery and the Batch was there but stuck. Our IT person did something so I could try to post it again which did not work.  So he told me only option was to delete the batch which I agreed to.  Then I looked at he customer account after the batch was deleted. The customer with the stuck Cash Receipt has the CR and it is applied to the invoices like I did.  Then I looked at the bank - all the rest of the cash receipts were deposited from the batch and are ok.  This one has not shown up to be deposited to the bank.  I thought I would delete the CR and re-enter it but it says it is printing when I try but then each time I try to pull the one CR that is stuck, I get an error,

    Any ideas on what I should try next?

    Thanks,
    Pat Plett

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    Pat Plett
    Accounting Assistant
    Steve's Livestock Transport
    Blumenort MB
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    Academy - Online Interactive Learning from Experts


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