Hi all,
First time poster, very new delving into the inner workings of GP outside of just general Item creation and Maintenance.
Have been researching GP for ways to let our CSRs know alternate options exist for an item. They will be same form, fit and function but have differences that we need to call out so they can make the customer aware of the difference and let them make a choice on which option they would like. Each item has an individual item number.
If I'm understanding it correctly, Options -> Substitute Item 1 and 2 fields are used if a back order is present and other items can be used to fill it. Exact same item, from a different warehouse?
We need to let the CSR know what is different between the items so they can let the customer decide if they want it or not because it could be a drastic difference visually.
We currently use the Note field which pops up and advises them of the options, and the differences between the products.
I'm looking at Suggest Sales Item Maintenance. Haven't found many user posts on this and the help topics are pretty generic.
Thoughts on whether this is a viable option or is there another way available?
Thank you,
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Shaun Walls
Data and Development Analyst
JAJ Enterprises
Coburg, OR
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