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Printing issues with Checks out of Great Plains, Mekorma and Citrix are both used

  • 1.  Printing issues with Checks out of Great Plains, Mekorma and Citrix are both used

    Posted 8 days ago
    I have a user who is having very strange printing issues with printing checks out of Great Plains. We do use Mekorma and are currently using Citrix (hoping to ditch in the next week or two). Her print job for the checks hits the printer but disappears after a split second. The print log shows an error with permissions/access denied, HOWEVER, she can print a one page report from GP to the same printer in the same session successfully. We have spent days on this issue and cannot figure this out. We have tried nearly everything we came across on Google. Anyone else have this issue? She was able to print checks out of 2 other companies earlier this morning and is now having the issue with 2 different companies. I and one of my infrastructure guys are at a loss. I don't even know what to try next. Any help would be appreciated.

    Thank you,
    Angela

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    Angela Morehouse
    CC Industries
    Chicago IL
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    Academy - Online Interactive Learning from Experts


  • 2.  RE: Printing issues with Checks out of Great Plains, Mekorma and Citrix are both used

    SILVER CONTRIBUTOR
    Posted 4 days ago
    Has the user recently had Microsoft Office updates?  We had this problem late last year, when we ran updates on our computers.  It is a know issue and the only resolution that we came across was to roll back the updates and/or update GP.

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    Joni Welling
    Director of Accounting Services
    Affiliates Management Company
    West Des Moines IA
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    Academy - Online Interactive Learning from Experts


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