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GP 2018 Printing Issue

  • 1.  GP 2018 Printing Issue

    SILVER CONTRIBUTOR
    Posted Apr 05, 2019 01:36 PM

    We just upgraded to GP 2018.  It takes a long time for anything to print (reports, invoices, PO's etc). Prior to the upgrade it was simultaneous. Has anyone had this issue?  If so, how was it resolved?



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    Courtney Allen
    Behavioral Health Services North, Inc.
    Plattsburgh NY
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  • 2.  RE: GP 2018 Printing Issue

    TOP CONTRIBUTOR
    Posted Apr 05, 2019 03:51 PM
    Hi @Courtney Allen

    If you right click on GP and select "Properties" go to ​"Open File Location" the find the DYNAMICS.SET file and open it using NotePad what is the location of your GP Forms and Reports?

    I Highlighted the Dynamics GP Forms and Reports, but if you have any third parties or customizations we'd need to see all of the .set file...



    ------------------------------
    Jo deRuiter, MCP, DCP
    "That GP Red Head"
    AISLING DYNAMICS CONSULTING, LLC
    WEBSITE: https://aislingdynamics.com/
    BLOG: https://community.dynamics.com/gp/b/gplife
    770-906-4504 (Cell)

    ------------------------------



  • 3.  RE: GP 2018 Printing Issue

    SILVER CONTRIBUTOR
    Posted Apr 08, 2019 11:08 AM
    Hi Jo,
       Thank you for your reply.  This is what we found.  It looks like the forms and reports are housed on our server and not on our machines.  Do you believe this could be the issue?  Do you have any suggestions?

    :C:Program Files (x86)/Microsoft Dynamics/GP2018/Dynamics.dic
    //SQLGP-2016/GPShares/Data/FORMS.DIC
    //SQLGP-2016/GPShares/Data/REPORTS.DIC

    Thanks,
    Courtney

    ------------------------------
    Courtney Allen
    Behavioral Health Services North, Inc.
    Plattsburgh NY
    ------------------------------



  • 4.  RE: GP 2018 Printing Issue

    TOP CONTRIBUTOR
    Posted Apr 08, 2019 11:13 AM
    Hi @Courtney Allen

    The Server that is listed, //SQLGP-2016 - is this the server that GP is now on since you upgraded?

    ------------------------------
    Jo deRuiter, MCP, DCP
    "That GP Red Head"
    AISLING DYNAMICS CONSULTING, LLC
    WEBSITE: https://aislingdynamics.com/
    BLOG: https://community.dynamics.com/gp/b/gplife
    770-906-4504 (Cell)

    ------------------------------



  • 5.  RE: GP 2018 Printing Issue

    SILVER CONTRIBUTOR
    Posted Apr 08, 2019 11:20 AM
    Yes it is.

    ------------------------------
    Courtney Allen
    Behavioral Health Services North, Inc.
    Plattsburgh NY
    ------------------------------



  • 6.  RE: GP 2018 Printing Issue

    TOP CONTRIBUTOR
    Posted Apr 08, 2019 11:27 AM
    @Courtney Allen

    And you are using GP on your local machines or accessing it through a Terminal Server or is it a "Published App"?​

    ------------------------------
    Jo deRuiter, MCP, DCP
    "That GP Red Head"
    AISLING DYNAMICS CONSULTING, LLC
    WEBSITE: https://aislingdynamics.com/
    BLOG: https://community.dynamics.com/gp/b/gplife
    770-906-4504 (Cell)

    ------------------------------



  • 7.  RE: GP 2018 Printing Issue

    TOP CONTRIBUTOR
    Posted Apr 08, 2019 09:50 AM
    Can you describe your print architecture?  Are you printing directly to local printers?  Directly to network printers?  Using a print server?  If you can post a screenshot of one of your drivers, we may be able to assist.

    ------------------------------
    Blair Christensen
    Database Administrator
    Oppenheimer Companies, Inc.
    Boise ID
    ------------------------------



  • 8.  RE: GP 2018 Printing Issue

    SILVER CONTRIBUTOR
    Posted Apr 08, 2019 11:10 AM
    Hi Blair,
        We are printing to network devices.

    Thanks,
    Courtney

    ------------------------------
    Courtney Allen
    Behavioral Health Services North, Inc.
    Plattsburgh NY
    ------------------------------



  • 9.  RE: GP 2018 Printing Issue

    TOP CONTRIBUTOR
    Posted Apr 08, 2019 11:21 AM
    I just want to check, but I'm assuming you can print to these devices normally from other programs, right?

    I would also note that the paths to the new dictionary and forms files do need to grant sufficient access to your users.  It's always a bit tricky getting the permissions set properly when moving servers.  I'd make sure that the location in the .SET file can be browsed to by the users.  My hunch is that they can't and that as soon as you grant permissions (and restart Dynamics GP), it will begin to function.

    You'll want to make sure they have at least the following permissions:

    Folder Permissions

    ------------------------------
    Blair Christensen
    Database Administrator
    Oppenheimer Companies, Inc.
    Boise ID
    ------------------------------



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