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When a user prints a report within GP they receive the error "page length is shorter than page header + page footer"  and from that point the system will not print the report.  The only way to clear the error is restart computer and when the reprints it works.

This is happening on windows 10 pro.  The user that are using windows 7 does not get the error message.

Thanks for any help.

------------------------------
Carlos Cockerham
IT Manager
Southland Printing Company
Shreveport LA
------------------------------

I don't have an exact answer, but I did a bit of searching online about this.  It seems that users can encounter this error when they either do not have a default printer assigned or if their default printer is set up to print on different size paper than the report requires.  Check on your users' printer setup, maybe a change there could resolve the issue.

------------------------------
Sarah Brewster
Implementation and Support
ActivReporter by nQativ
Lubbock TX
------------------------------

Original Message:
Sent: Dec 02, 2019 12:32 PM
From: Carlos Cockerham
Subject: Error Printing page length is shorter than page header + page footer

When a user prints a report within GP they receive the error "page length is shorter than page header + page footer"  and from that point the system will not print the report.  The only way to clear the error is restart computer and when the reprints it works.

This is happening on windows 10 pro.  The user that are using windows 7 does not get the error message.

Thanks for any help.

------------------------------
Carlos Cockerham
IT Manager
Southland Printing Company
Shreveport LA
------------------------------

Hi Carlos,

I agree... If the Windows 7 user and Windows 10 user are using different default printers - then it may be a printer issue.
See if assigning the Windows 7 printer as the default printer of the Windows 10 user helps...


------------------------------
Gerald Buenafe
Owner/Consultant
BTP Technologies LLC
CHANTILLY VA
------------------------------

Original Message:
Sent: Dec 02, 2019 01:49 PM
From: Sarah Brewster
Subject: Error Printing page length is shorter than page header + page footer

I don't have an exact answer, but I did a bit of searching online about this.  It seems that users can encounter this error when they either do not have a default printer assigned or if their default printer is set up to print on different size paper than the report requires.  Check on your users' printer setup, maybe a change there could resolve the issue.

------------------------------
Sarah Brewster
Implementation and Support
ActivReporter by nQativ
Lubbock TX

Original Message:
Sent: Dec 02, 2019 12:32 PM
From: Carlos Cockerham
Subject: Error Printing page length is shorter than page header + page footer

When a user prints a report within GP they receive the error "page length is shorter than page header + page footer"  and from that point the system will not print the report.  The only way to clear the error is restart computer and when the reprints it works.

This is happening on windows 10 pro.  The user that are using windows 7 does not get the error message.

Thanks for any help.

------------------------------
Carlos Cockerham
IT Manager
Southland Printing Company
Shreveport LA
------------------------------

Hi All

Check the paper size settings for the default printer in Windows.

If you are using Named Printers, check the paper size settings for the printer definitions.

The report writer reads the paper size and margin sizes from the printer driver settings before printing a report and this error would be because the paper size or non-printable margin information is incorrect.

Regards

David
Original developer of Named Printers

------------------------------
David Musgrave MVP, GPUG All-Star

Managing Director
Winthrop Development Consultants

Perth, Western Australia

http://www.winthropdc.com
------------------------------

Original Message:
Sent: Dec 02, 2019 06:19 PM
From: Gerald Buenafe
Subject: Error Printing page length is shorter than page header + page footer

Hi Carlos,

I agree... If the Windows 7 user and Windows 10 user are using different default printers - then it may be a printer issue.
See if assigning the Windows 7 printer as the default printer of the Windows 10 user helps...


------------------------------
Gerald Buenafe
Owner/Consultant
BTP Technologies LLC
CHANTILLY VA

Original Message:
Sent: Dec 02, 2019 01:49 PM
From: Sarah Brewster
Subject: Error Printing page length is shorter than page header + page footer

I don't have an exact answer, but I did a bit of searching online about this.  It seems that users can encounter this error when they either do not have a default printer assigned or if their default printer is set up to print on different size paper than the report requires.  Check on your users' printer setup, maybe a change there could resolve the issue.

------------------------------
Sarah Brewster
Implementation and Support
ActivReporter by nQativ
Lubbock TX

Original Message:
Sent: Dec 02, 2019 12:32 PM
From: Carlos Cockerham
Subject: Error Printing page length is shorter than page header + page footer

When a user prints a report within GP they receive the error "page length is shorter than page header + page footer"  and from that point the system will not print the report.  The only way to clear the error is restart computer and when the reprints it works.

This is happening on windows 10 pro.  The user that are using windows 7 does not get the error message.

Thanks for any help.

------------------------------
Carlos Cockerham
IT Manager
Southland Printing Company
Shreveport LA
------------------------------