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Error Printing page length is shorter than page header + page footer

  • 1.  Error Printing page length is shorter than page header + page footer

    Posted 7 days ago
    When a user prints a report within GP they receive the error "page length is shorter than page header + page footer"  and from that point the system will not print the report.  The only way to clear the error is restart computer and when the reprints it works.

    This is happening on windows 10 pro.  The user that are using windows 7 does not get the error message.

    Thanks for any help.

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    Carlos Cockerham
    IT Manager
    Southland Printing Company
    Shreveport LA
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    Conference-GPUG_200x200


  • 2.  RE: Error Printing page length is shorter than page header + page footer

    Posted 7 days ago
    I don't have an exact answer, but I did a bit of searching online about this.  It seems that users can encounter this error when they either do not have a default printer assigned or if their default printer is set up to print on different size paper than the report requires.  Check on your users' printer setup, maybe a change there could resolve the issue.

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    Sarah Brewster
    Implementation and Support
    ActivReporter by nQativ
    Lubbock TX
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    Conference-GPUG_200x200


  • 3.  RE: Error Printing page length is shorter than page header + page footer

    GOLD CONTRIBUTOR
    Posted 7 days ago
    Hi Carlos,

    I agree... If the Windows 7 user and Windows 10 user are using different default printers - then it may be a printer issue.
    See if assigning the Windows 7 printer as the default printer of the Windows 10 user helps...


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    Gerald Buenafe
    Owner/Consultant
    BTP Technologies LLC
    CHANTILLY VA
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    Conference-GPUG_200x200


  • 4.  RE: Error Printing page length is shorter than page header + page footer

    GPUG ALL STAR
    Posted 5 hours ago
    Hi All

    Check the paper size settings for the default printer in Windows.

    If you are using Named Printers, check the paper size settings for the printer definitions.

    The report writer reads the paper size and margin sizes from the printer driver settings before printing a report and this error would be because the paper size or non-printable margin information is incorrect.

    Regards

    David
    Original developer of Named Printers

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    David Musgrave MVP, GPUG All-Star

    Managing Director
    Winthrop Development Consultants

    Perth, Western Australia

    http://www.winthropdc.com
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    Conference-GPUG_200x200


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