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Multiple TWAIN Scanners - GP 2018

  • 1.  Multiple TWAIN Scanners - GP 2018

    Posted 29 days ago
    Hi -

    We have a client that has two TWAIN scanners installed on their laptop, A OfficeJet Pro 9010 which was previously being used for scanning to GP (but only scanned one page at a time), and a new HP TWAIN ScanJet Pro 2000 s2. They need the new ScanJet Pro 2000 to be the default scanner when selecting Scan in the document attachments window in GP, but the 9010 continues to be the default scanner. We tried uninstalling both including drivers, and reinstalling the new Pro 2000 by itself, and they were successfully able to scan to GP with it. However, as soon as the old scanner was reinstalled, that became the default scanner for GP. I asked them if they could move forward with just the new scanner installed, but they insisted that they need both available to them.

    Has anyone encountered such an issue before? Is there a way to default to the new scanner in GP? Is there possibly a setting we're missing.

    Thanks in advance.

    Bruce Rankin
    Paradigm Technology Consulting
    Allentown NJ
    Academy - Online Interactive Learning from Experts

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