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#GP2015 #POP

  • 1.  #GP2015 #POP

    Posted May 10, 2019 02:19 PM
    We have a standard purchase order that has a receipt that is not showing up in inventory nor is it showing to match and input an AP invoice. The receipt was not done in a batch. Why would this not show up in inventory after the receipt is posted and how do we correct this? The PO is linked to a SO so without having it in inventory we can also not invoice the customer in AR.

    Any insight and help would be greatly appreciated.


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    Missi Schrupp
    Ideal System Solutions, Inc.
    Pequot Lakes MN
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  • 2.  RE: #GP2015 #POP

    GOLD CONTRIBUTOR
    Posted May 13, 2019 07:42 AM
    Missi,

    I would start by 'breaking the link' between the SO and the PO.  At the least, you will be able to invoice the sale.  To fix the receipt, I would start looking for remnants of the transaction in the database.  If there are none, I would do the transaction(s) again.

    To break the link:

    break1

    break2

    I hope this helps.

    Chris

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    Chris Donnelly
    Sr Mgr of Info Systems and Financial Reporting
    Healthmark Industries
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  • 3.  RE: #GP2015 #POP

    Posted May 13, 2019 05:21 PM
    ​Thank you for the response Chris. Our sales admin processor had already tried breaking the link to the SO and it didn't help or fix anything. This is the second one that we've had this happen with now so I may have to contact our support member and see if they can help us figure why it is happening to try and prevent it from happening again.

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    Missi Schrupp
    Ideal System Solutions, Inc.
    Pequot Lakes MN
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  • 4.  RE: #GP2015 #POP

    Posted May 14, 2019 08:32 AM
    Missi,
    Typically when you have a PO linked to an SO it is because it is being drop shipped, in which ​case there would be no impact on your inventory.  The goods are shipped directly from the vendor to the customer and you don't take possession of the items.  Therefore, you would see no impact on your inventory quantities.  However, again....typically, these are processed as Drop Ship type purchase orders, not Standard.
    Additionally, if you find need of it, there is a free tool as part of the Professional Services Tools Library (PSTL) called Shipment Notifications that will allow you to invoice a linked sales order even before the vendor invoice is received or the link broken.  You must request this tool from Microsoft and install it, but works great if you have need for this kind of action ongoing.
    Best Regards,
    Sandy Wickman

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    Sandy Wickman
    Senior Business Consultant
    LBMC Technology Solutions
    Austin TX
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