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Reversing a Purchasing Receipt

  • 1.  Reversing a Purchasing Receipt

    SILVER CONTRIBUTOR
    Posted Aug 02, 2021 01:58 PM

    This transaction was entered in error so it needs to be reversed.  The return transaction is entered for reversing but instead of allow her to reverse a quantity of 10 - she is limited to a quantity of 1.  How can she reverse what she originally received quantity of 10? The below screen is where she is trying to enter 10



    ------------------------------
    Mary Ellison
    Business Systems Analyst
    Blommer Chocolate
    Chicago IL
    mellison@blommer.com
    ------------------------------
    Academy - Online Interactive Learning from Experts


  • 2.  RE: Reversing a Purchasing Receipt

    TOP CONTRIBUTOR
    Posted Aug 02, 2021 07:44 PM

    Hi @Mary Ellison,

    There are a couple of items to look at:

    1.) You're doing a return with credit.  Have you been invoiced for all 10 or only for 1?  If the invoice was only for 1 then that is all you can do with a return with credit.  In this case, try a "return" and see if you see the other 9.

    2.) Regardless of return or return with credit, GP will not let you return items that have been consumed.  Have you checked your inventory levels and layers to see whether the other 9 have been consumed somewhere?


    Best,


    Samantha​



    ------------------------------
    Samantha Higdon ,CPA,CGMA
    Consultant
    Lagom, LLC
    Carmel IN
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 3.  RE: Reversing a Purchasing Receipt

    SILVER CONTRIBUTOR
    Posted Aug 03, 2021 08:43 AM
    Hi Samantha how are you?  It has been a while since we have talked.  I was pretty sure the business user was trying to recieve 10 and invoice for 10.  But I will have to verify as she is new to Purchasing.  When you say have you checked your inventory levels and layers to see whether the other 9 have been consumed somewhere - how exactly would one do that?

    Thanks



    ------------------------------
    Mary Ellison
    Business Systems Analyst
    Blommer Chocolate
    Chicago IL
    mellison@blommer.com
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 4.  RE: Reversing a Purchasing Receipt

    SILVER CONTRIBUTOR
    Posted Aug 03, 2021 08:50 AM
    Samanatha - I just remembered this is not inventory that we are receiving - it is Services.  So it's a quantity of say 10 - meaning 10 hours at a specific rate

    ------------------------------
    Mary Ellison
    Business Systems Analyst
    Blommer Chocolate
    Chicago IL
    mellison@blommer.com
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 5.  RE: Reversing a Purchasing Receipt

    TOP CONTRIBUTOR
    Posted Aug 03, 2021 09:50 AM

    Hi @Mary Ellison,

    I'm well thanks!  I hope you are too.  It has been awhile, hasn't it? :)

    If this is a service item, then the consumption of inventory layers isn't going to be in play here because it's not a quantifiable item.


    I would double check the receiver (shipment) and the invoice...or the shipment/invoice if they combined them and see if they really did receive​ and invoice 10 or if they accidentally only entered 1.

    If it's easier, we can hop on a screenshare too.  Just let me know.


    Best,


    Samantha



    ------------------------------
    Samantha Higdon ,CPA,CGMA
    Consultant
    Lagom, LLC
    Carmel IN
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 6.  RE: Reversing a Purchasing Receipt

    SILVER CONTRIBUTOR
    Posted Aug 03, 2021 12:54 PM
    As usual your suggestion worked!  Thanks so much Samantha - we are all set now.

    ------------------------------
    Mary Ellison
    Business Systems Analyst
    Blommer Chocolate
    Chicago IL
    mellison@blommer.com
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 7.  RE: Reversing a Purchasing Receipt

    TOP CONTRIBUTOR
    Posted Aug 04, 2021 06:06 AM
    Hi @Mary Ellison,

    Glad to hear you were able to get it resolved!


    Best,


    Samantha​

    ------------------------------
    Samantha Higdon ,CPA,CGMA
    Consultant
    Lagom, LLC
    Carmel IN
    ------------------------------

    Academy - Online Interactive Learning from Experts


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