Hi @Mary Ellison,There are a couple of items to look at:1.) You're doing a return with credit. Have you been invoiced for all 10 or only for 1? If the invoice was only for 1 then that is all you can do with a return with credit. In this case, try a "return" and see if you see the other 9.2.) Regardless of return or return with credit, GP will not let you return items that have been consumed. Have you checked your inventory levels and layers to see whether the other 9 have been consumed somewhere?
Hi @Mary Ellison,I'm well thanks! I hope you are too. It has been awhile, hasn't it? :)If this is a service item, then the consumption of inventory layers isn't going to be in play here because it's not a quantifiable item.I would double check the receiver (shipment) and the invoice...or the shipment/invoice if they combined them and see if they really did receive and invoice 10 or if they accidentally only entered 1.If it's easier, we can hop on a screenshare too. Just let me know.
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