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Credits not showing up on checks

  • 1.  Credits not showing up on checks

    Posted Mar 26, 2020 08:17 AM
    ​​I just cut checks and 1 didn't show the credit number or amount but the invoice it was applied to had the money taken off. has this happened to any one else? Can it be fixed ?

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    Monica Whitmoyer
    Diakon Lutheran Social Ministries
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    Academy - Online Interactive Learning from Experts


  • 2.  RE: Credits not showing up on checks

    GPUG ALL STAR
    Posted Mar 26, 2020 09:46 AM
    Hi @Monica Whitmoyer

    Did you happen to get an error message on posting?   Are you saying that you do not see the Credit Memo listed on the Remittance?  If so, check how your remittances are printing.

    ​In Build Payments (Checks), in the 'Remittance' area, what do you see in this drop-down?


    Normally, to be able to see the credits that were applied the "List Documents" Should be either "All Documents" or "Applied Order".  To me, Applied Order is best because it will list the invoice then the credit memo(s) that were applied to it.

    Also, next to this drop down is a checkbox for "Print previously Applied Documents".   That will have to be checked off in order for previously applied credit memos to print on the remittance.

    You can set these options as defaults in the Payables Setup Area.  Purchasing>Setup>Payables.



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    Academy - Online Interactive Learning from Experts


  • 3.  RE: Credits not showing up on checks

    Posted Mar 26, 2020 09:53 AM

    I do not have that function. This is the first time ever seeing this. Usually the credit memos are listed and the Remit, but the dollar amounts are zero

     

    Monica Pierce-Whitmoyer

    Diakon Lutheran Social Ministries

    1022 North Union Street

    Middletown, Pa 17057

    717-795-0393

    888-551-6110

     

     

    This email message and any attachments transmitted with it may contain confidential information and are intended only for the individual(s) to whom the message is addressed.  If you have received this email message in error, please notify the sender by reply email and delete it from your system; you should not distribute or copy this email message or its contents.  Any views or opinions presented in this email message are solely those of the author and do not necessarily represent those of Diakon or its affiliates.

     




    Academy - Online Interactive Learning from Experts


  • 4.  RE: Credits not showing up on checks

    GPUG ALL STAR
    Posted Mar 26, 2020 09:56 AM
    Hi @Monica Whitmoyer

    Something must have changed for you.  Have you had a recent upgrade?  Is this a new company you are working in?

    If you don't see that functionality then you'll need to get with your partner or someone there at Diakon Lutheran Social Ministries to help you get these settings in place.​

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    Academy - Online Interactive Learning from Experts


  • 5.  RE: Credits not showing up on checks

    SILVER CONTRIBUTOR
    Posted Mar 27, 2020 12:31 PM
    I would like to piggy back on this.

    We have struggled with Credit Memos for a while.  I think the tips above will help.

    However, in my testing, we still have a problem when a credit memo is larger than a current invoice.

    For example:
    Credit Memo comes in for $3,500 and is entered.
    Invoice comes in 3 days later for $3,000 and is entered.
    When a check run is generated, the 2 items are applied against each other and no check is printed.
    Another invoice comes in for $1,000 and is entered.

    Now, when the next check run occurs, a check will print for the vendor and the list of documents that print on the remittance are the latest invoice for $1,000 and the credit memo with the outstanding amount of $500.

    When the vendor receives the check, they don't have any information telling them that the credit memo was applied against the first invoice, so they call wanting to know why payment wasn't sent.

    How can I get that info to print on the remittance?


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    Matthew Mueller
    Controller
    Groendyke Transport
    Enid OK
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    Academy - Online Interactive Learning from Experts


  • 6.  RE: Credits not showing up on checks

    GOLD CONTRIBUTOR
    Posted Mar 31, 2020 08:03 AM
    Hi @Matthew Mueller

    What we do when doing a check run is after we build the batch we print the edit check list and go through that making sure the amounts in GP match the vendor invoices.  If we see a vendor that is going to get a $0 check because we have a credit that is more than what we owe, we take that vendor out of the batch so a check isn't printed at that time.  We do that for every check run until we owe that vendor more than what the credit is for.  If you do that then you will see the credits show on the check.  It is a manual process but that is what has worked for us to make sure credits show up.



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    Jennifer Wheeler
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    Academy - Online Interactive Learning from Experts


  • 7.  RE: Credits not showing up on checks

    SILVER CONTRIBUTOR
    Posted Apr 01, 2020 09:23 AM

    Matthew,

    When we do our build's we uncheck the "automatic apply" on the credit memo.  Then, we manually add the credit memo's for those vendors in the check run, that need applied, and remove vendors who have invoices that are less than the credit memo.  We also have the show previously applied credit memo selected, so it does show on the stub, as well.  It will list the credit memo as a separate line, on remittance.



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    Pamela Stephenson
    Director of Accounting and Finance
    Ashley Ward, Inc.
    Mason OH
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    Academy - Online Interactive Learning from Experts


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