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Adobe Security Warning - registry changes do not fix

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  • 1.  Adobe Security Warning - registry changes do not fix

    GOLD CONTRIBUTOR
    Posted Apr 12, 2019 09:51 AM

    On 4/9, Adobe updated their Acrobat software to fix a security issue. This update has caused Adobe to throw up a security warning window every time distiller is asked to process a document. In our case, this means every time our accountant tries to use Email Earnings Statements, she has to click through the warning window. This is not only inconvient, but GP is locking up on her after every 15-20 she tries to process.

    We attempted to fix by applying the registry settings proposed here:

    https://helpx.adobe.com/acrobat/kb/security-warning-postscript-pdf.html


    We are using Acrobat 2015 ina Citrix environment and applied to both terminal servers and rebooted both.
    These setting changes did not fix the issue.

    I'm guessing we're not alone in using Adobe through GP. I'm wondering if anyone else is/has been struggling with this and has any solution for the problem that I may have missed.

    Thanks for any help.



    ------------------------------
    Mark LeRette
    Application System Analyst II
    Muscatine Power and Water
    Muscatine IA
    ------------------------------
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  • 2.  RE: Adobe Security Warning - registry changes do not fix

    TOP CONTRIBUTOR
    Posted Apr 12, 2019 10:54 AM
    Edited by Ken Roy Apr 12, 2019 11:27 AM
    Hi Mark,

    I just tested sending out one Customer Statement using Adobe Acrobat 2017.  I have this customer set to email the statement and save a copy to a Tab-Delimited file.  This warning popped up twice:


    We email over 150 statements at month end.  I'm guessing this warning will pop up on every one?

    Update:

    I tried the registry fix in the link you posted.  The warning did not pop up but GP locked after sending one statement.  Here's my setup:

    GP 2013 local
    Adobe Acrobat 2017
    Sending statements using Exchange.

    ------------------------------
    Ken Roy
    Premier Manufacturing
    Tualatin OR
    ------------------------------

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  • 3.  RE: Adobe Security Warning - registry changes do not fix
    Best Answer

    TOP CONTRIBUTOR
    Posted Apr 12, 2019 05:25 PM
    @Mark LeRette

    I figured it out.  The instructions in the link by Adobe were sketchy.  I found quite a few people on Adobe's forum with the same problem.  The Distiller key needs to look like this:




    ------------------------------
    Ken Roy
    Premier Manufacturing
    Tualatin OR
    ------------------------------

    GPUG Summit - Post


  • 4.  RE: Adobe Security Warning - registry changes do not fix

    GOLD CONTRIBUTOR
    Posted Apr 15, 2019 09:26 AM
    Ken, I was able to test that successfully. Thanks for finding it!

    ------------------------------
    Mark LeRette
    Application System Analyst II
    Muscatine Power and Water
    Muscatine IA
    ------------------------------

    GPUG Summit - Post


  • 5.  RE: Adobe Security Warning - registry changes do not fix

    TOP CONTRIBUTOR
    Posted Apr 22, 2019 11:42 AM
    @Mark LeRette

    The latest Adobe update removed the registry edits so the warning will pop up again.  They added the ​feature to un-check always show warning on the front end of Acrobat and Distiller.

    Check your link again above.

    ------------------------------
    Ken Roy
    Premier Manufacturing
    Tualatin OR
    ------------------------------

    GPUG Summit - Post


  • 6.  RE: Adobe Security Warning - registry changes do not fix

    GOLD CONTRIBUTOR
    Posted Apr 22, 2019 12:38 PM
    Thanks Ken. I was wondering why I got another email about it this morning. I knew I had added everything.

    ------------------------------
    Mark LeRette
    Application System Analyst II
    Muscatine Power and Water
    Muscatine IA
    ------------------------------

    GPUG Summit - Post


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