Open Forum

Like what you see? Discover the benefits of the GPUG Community. Learn More

Lost all email functionality in GP 2013 and GP 2018 after Office 365 Update

  • 1.  Lost all email functionality in GP 2013 and GP 2018 after Office 365 Update

    TOP CONTRIBUTOR
    Posted 11 days ago
    Hello,

    I've opened a ticket with GP support and nothing they've had me try has fixed the issue.  I just wanted to warn everybody.  Here's the sequence of events:

    Running both GP 2013 live and GP 2018 test on my Windows 7 workstation with Office 365 32-bit.  On Monday, I was getting update popups from Office 365 to update but clicking the button did nothing.  I was told to do an online repair of Office 365.  It looked like the online repair did a full install.  Everything seemed fine after the online repair.

    I tried to email an invoice out of 2018 that worked last week.  GP crashed and closed.  I tried the Send to Email from a print-to-screen report, crashed.  I tried sending a statement using the Adobe PDF old way, crashed.

    I then tried everything from my live 2013 company and ever email functionality crashed.

    GP support had me remove my profile, remove Office 365, install Office 365 with another user's profile, nothing worked.  I've contacted Office 365 support to have them turn off updates for my domain.  I at least hope that works.  I've instructed my users to NOT update Office 365 if they see a message.

    ------------------------------
    Ken Roy
    Premier Manufacturing
    Tualatin OR
    ------------------------------


  • 2.  RE: Lost all email functionality in GP 2013 and GP 2018 after Office 365 Update

    TOP CONTRIBUTOR
    Posted 11 days ago
    GP Support had me do a GP2018 repair after renaming the GP folder which installed a clean version with no 3rd party software.

    After this test, emailing works.

    I'm going to add in the 3rd party software one at a time and test.

    ------------------------------
    Ken Roy
    Premier Manufacturing
    Tualatin OR
    ------------------------------



  • 3.  RE: Lost all email functionality in GP 2013 and GP 2018 after Office 365 Update

    TOP CONTRIBUTOR
    Posted 7 days ago
    Edited by Jo deRuiter 7 days ago
    Hey, @Ken Roy

    Were you able to find which 3rd party caused it or other resolution after testing?

    ------------------------------
    Kindest Regards,
    Jo deRuiter , MCP, DCP
    "That GP Red Head"
    AISLING DYNAMICS CONSULTING, LLC
    WEBSITE: https://aislingdynamics.com/
    BLOG: https://community.dynamics.com/gp/b/gplife
    GPUG Academy Instructor
    Dynamics GP Credentialing Council-Vice Chair
    770-906-4504 (Cell)

    ------------------------------



  • 4.  RE: Lost all email functionality in GP 2013 and GP 2018 after Office 365 Update

    TOP CONTRIBUTOR
    Posted 7 days ago
    Hi Jo,

    I came in Monday morning to find out my attempt to block Office 365 updates for all my GP2013 workstations was unsuccessful.  The entire company could not email invoices or statements.

    I worked all day to get a successful Office rollback to work.  It sure was easier when we had DVD's.  The rollback takes about one hour and has a 50% success rate.  Once I get most of my production GP2013 workstations working again, I will start troubleshooting the 3rd party issue.


    ------------------------------
    Ken Roy
    Premier Manufacturing
    Tualatin OR
    ------------------------------



  • 5.  RE: Lost all email functionality in GP 2013 and GP 2018 after Office 365 Update

    TOP CONTRIBUTOR
    Posted 7 days ago
    Looks like I'm not the only one:

    Microsoft Dynamics GP crashes/closes when emailing after Office Update
    Dynamics remove preview
    Microsoft Dynamics GP crashes/closes when emailing after Office Update
    We have see a few cases around the topic of Dymamcis GP crashing or closing when accessing any email/outlook functionality after the Dec 2, Microsoft Office Version 1811 update. Common Errors: ...
    View this on Dynamics >


    ------------------------------
    Ken Roy
    Premier Manufacturing
    Tualatin OR
    ------------------------------