I know this is an old thread going back to 2016 & 2018..
but I ran into an issue recently where I wanted to see if other users have the same problem...
In GP Word Template configuration, the Sales modules has all the reports checked to use the Word Template (out-of-the-box, unmodified) for the Fabrikam company.
When I print a Picking Ticket Bin Sequenced report from the SOP Entry form, the pop-up to print destination selection in GP default correctly to the "Template" type format.
However, then using the navigation list and selecting one or multiple document to print the PickingTicket Bin Sequenced, it does not default to the "Template" type and has the "Standard" GP build-in report instead.. and if the user doesn't pay attention, and click OK too fast, then the wrong report is going to be printed..
When Printing the Packing Slip (which is defaulted to Template as well) the destination pop-up has the right type selected by default (see screenshots below).
I tested this in several GP companies and from version 2016 to 18.4 it behaves the same way.
To me this looks like a bug, but before I open a support call or submit a case, I wanted to have other user confirm the fact.
Thanks in advance for your input.
PS: I made sure the setup of Alternate Forms & Reports security is correctly done. when printing from the SOP entry, it picks the proper type by default. This looks like to be a navigation list issue, but there is no place where you can change anything for the reports.
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Beat Bucher
Business Analyst, Dynamics GP SME
Montreal QC/Canada
@GP_Beat
http://www.gp-geek.comMontreal QC GPUG Chapter Leader
MBS MVP (2015-2018)
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Original Message:
Sent: Jan 03, 2018 05:33 PM
From: Jennifer Peterson
Subject: Word Template not a default report type
@Haydee Mirador,
I don't know if you got this resolved, but the other thing you may want to check is if the form has been assigned to the appropriate Alternate/Modified Form and Report User and if it's been activated for that user.
For the example below, I used the following steps:
1. Go to the Administration module and selected Alternate/Modified Forms and Reports.
2. Select the appropriate ID (this instance is DEFAULTUSER).
3. Select "Reports" as the Type.
4. Select "All" for the Series.
This may take a few seconds to load.
5. Expand the appropriate module (in this instance, Purchasing).
6. Ensure that the modified form (Check Remittance) is selected.
Hopefully this helps.
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Jennifer Peterson
Muscatine Power & Water
Muscatine IA
Original Message:
Sent: 12-01-2017 09:56 AM
From: Haydee Mirador
Subject: Word Template not a default report type
Hi,
Word template is enabled within GP but still getting Standard as the default report type when printing sales return. I can print sales invoice with word template as the default report type.
Currently in GP2015 RTM version.
Appreciate your ideas.
Thanks,
Haydee
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Haydee Mirador
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