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Documents attached can't be viewed by one user

  • 1.  Documents attached can't be viewed by one user

    Posted 19 days ago
      |   view attached
    Hi all,

    One user has switched from a desktop computer to a laptop and has lost the ability to click on a call summary and view it in GP>Wennsoft Service.  Screen shot is attached.
    I have already checked the set file and the ini file for this user on both the desktop and the laptop and all seems OK there.  (GP is setup on server and individual workstations.)

    Screen shot attached for the error message.
    Any suggestions? Could this relate to rights on the laptop?
    Thanks so much.

    Shelagh
    #Functional #Technical



    ​​​

    ------------------------------
    Shelagh Esteb
    NA
    Stafford TX
    ------------------------------
    Academy - Online Interactive Learning from Experts


  • 2.  RE: Documents attached can't be viewed by one user

    TOP CONTRIBUTOR
    Posted 16 days ago
    When I see path issues here, I right-away start checking for shared drive issues.
    1. Are there any dictionaries in the Dynamics.set that point to a shared resource not located on the laptop?
    2. How about having another working user log into that laptop with their AD account? Second, make if you see shared resources, make sure they are reachable from this laptop.
    3. AD Group account granting/sharing a Share resource?
    4. VPN?


    ------------------------------
    David Morinello
    Senior Dynamics GP Systems Architect
    Ascend Learning, LLC
    Leawood KS
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 3.  RE: Documents attached can't be viewed by one user

    Posted 16 days ago
    Hi David,

    Yes there are dictionaries that point to a report share folder on the server.  If the user has rights to the folder on the share shouldn't they be able to access it no matter what machine they are on?   What can I look for on the laptop itself?  Unfortunately I can't get to the laptop to check until Wednesday.  Monday and Tuesday they are crazy busy.

    Also just to learn a little more...how could the VPN create a problem?  Thank you so so much for your time!
    Shelagh


    ------------------------------
    Shelagh Esteb
    NA
    Stafford TX
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 4.  RE: Documents attached can't be viewed by one user

    TOP CONTRIBUTOR
    Posted 16 days ago
    VPN
    I have seen users forget to log in, or have issues and not notice, so if a VPN is required to see the shared location, make sure they are logged in.

    Yes, if they have had access before they should be able to see them now. But the error is pointed to some problem and a connection issue of some kind is the most likely, based on that message. Once you have access to the laptop, see if you can get to the shared location from the desktop. If not, try logging off the network and relogging in with another user. Then open GP and test.

    Never discount the weird. I had our IT recently "clean up" a AD Group account that made a shared drive available. Once they put our GP users back in place, access worked again.​

    ------------------------------
    David Morinello
    Senior Dynamics GP Systems Architect
    Ascend Learning, LLC
    Leawood KS
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 5.  RE: Documents attached can't be viewed by one user

    Posted 9 days ago
    Edited by Shelagh Esteb 9 days ago
    I am still working on this but have to go through the outsourced IT dept.  Got one good tech first but still didn't solve the problem.  Next guy was worse. Tried different solutions like making user admin on the laptop, checking rights to the shared folders etc.  No change.

    The user can login from any other computer and view and print attachments.  When another user tries (logging in to machine and GP with their creds) they can't view the docs either.  When they go to any other machine on the network everything works.  It's just this one laptop.  Any other suggestions?

    Thanks for your time!
    S

    ------------------------------
    Shelagh Esteb
    NA
    Stafford TX
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 6.  RE: Documents attached can't be viewed by one user

    TOP CONTRIBUTOR
    Posted 8 days ago
    Local install of GP Client I assume?

    Check the Dynamics.set and Dex.ini ("Data" subfolder) on the laptop and compare against those files on other machine.
    Go line by line, what you are looking for is probably a typo somewhere in the .set dictionary paths in the bottom half of that file. But check both.

    Windows
    :E:Program Files (x86)/Microsoft Dynamics/GP2018/Dynamics.dic
    //Xnetwork pathX/SharedGPFiles/Forms-Reports/CORP/Data/FORMS.DIC
    //Xnetwork pathX/SharedGPFiles/Forms-Reports/CORP/Data/REPORTS.DIC
    etc.

    Note: Don't use $ shares in these paths. (//Xnetwork pathX/c$/SharedGPFiles/Forms-Reports/CORP/Data/FORMS.DIC)


    ------------------------------
    David Morinello
    Senior Dynamics GP Systems Architect
    Ascend Learning, LLC
    Leawood KS
    ------------------------------

    Academy - Online Interactive Learning from Experts


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