Open Forum

Expand all | Collapse all

FA 15 Minutes to Save Record

  • 1.  FA 15 Minutes to Save Record

    Posted Dec 17, 2019 03:38 PM
    I'm not sure where to start with troubleshooting this issue.  I have a user who logs into GP 2016 in the morning then starts entering manual Fixed Asset records.  The first record of the day takes around 15 minutes to save.  After that first record she's fine for the rest of the day.  Next day she has the same issue.  Anyone else run into this issue?

    ------------------------------
    Brenda Rogers
    Financial Systems Business Applications Analyst
    Falls of Neuse Management, LLC
    Raleigh NC
    ------------------------------
    Conference-GPUG_200x200


  • 2.  RE: FA 15 Minutes to Save Record

    GPUG ALL STAR
    Posted Dec 19, 2019 09:56 AM
    Hi @Brenda Rogers

    There are a few questions before we can really troubleshoot:

    How is she ​​opening GP?
    • Is it an "App" that is not directly installed on her computer
    • Is it installed on her computer directly
    • Is it installed on a shared Terminal Server that she is opening through a Remote Desktop Connection
    • Is it deployed some other way not listed above?

    Is she the only user that is slow first thing in the morning?

    ------------------------------

    ------------------------------

    Conference-GPUG_200x200


  • 3.  RE: FA 15 Minutes to Save Record

    Posted 12 days ago
    Edited by Brenda Rogers 12 days ago
    Hello @Jo deRuiter
    Sorry it took me so long to get back to this. Holidays really threw everyone off. Anyway, I'm back to looking at this issue again. To answer your questions... We all access GP on a shared Terminal Server using RDP. I just sat with the user a few minutes ago and found out that our whole FA group has experienced this issue and it's been going on forever. I'm new in this support role and they decided to bring it to my attention. It does not matter what time a day the first record is added, it is taking around 15 minutes to save it once they have inputted the record. Another thing I found out while I sat with them is that the problem seems to alternate between being slow on the save or slow when the click on the "Go To" button. It's a really odd problem to troubleshoot. Any advice you can provide would be greatly appreciated!!

    ------------------------------
    Brenda Rogers
    Financial Systems Business Applications Analyst
    Falls of Neuse Management, LLC
    Raleigh NC
    ------------------------------

    Conference-GPUG_200x200


  • 4.  RE: FA 15 Minutes to Save Record

    Posted Dec 20, 2019 07:51 AM
    This happens to me every month when I add the fixed assets.  It doesn't matter what time of day it is.  It usually speeds up as I go along with adding assets.  The first one is always super slow.

    There was another post about this I think about a month ago.  I have 5 books that auto-add.  I am on GP 2015.

    ------------------------------
    Laurie Stewart
    Ted's Montana Grill
    Atlanta NC
    ------------------------------

    Conference-GPUG_200x200


If you've found this thread useful, dive deeper into User Group community content by role