Open Forum

SalesPad - September 2020
Back to discussions
Expand all | Collapse all

E-mailing from GP2013 with Office 365 Not Working

Jump to Best Answer

  • 1.  E-mailing from GP2013 with Office 365 Not Working

    Posted Jul 26, 2019 02:22 PM

    Hello:


    A GP2013 end user is unable to e-mail payables remittance from GP 2013, ever since they updated to 64-bit Office 365 last week.

    Her login window appears, upon clicking "Process".  But, the system no longer accepts the credentials that she enters.

    I accessed SQL and updated the SY04920 to contain the new Outlook 365 URL (https://outlook.office365.com/EWS/Exchange.asmx) but to no effect.

    Does anyone have any ideas on how to fix this?

    Thank you!

    John



    ------------------------------
    John Ellis
    The Bulldog
    S2 Technology
    ------------------------------
    Academy - Online Interactive Learning from Experts


  • 2.  RE: E-mailing from GP2013 with Office 365 Not Working

    TOP CONTRIBUTOR
    Posted Jul 29, 2019 02:01 AM
    Edited by Rob Klaproth Jul 29, 2019 02:02 AM
    John,

    That login box is tricky.  There is an email address and a "login" ID.

    The login id needs to be domain\user i.e. contoso\rklaproth

    And the email is obviously their email address in Office 365.

    If their IT has synced AD with Office 365, there is a good chance the login ID is different then the email.

    Also, be sure to check tools - setup - system - system and in the system setup make sure email is set to Exchange, not MAPI.

    32 bit outlook is ONLY required if they want to email PDF files from GP, they need 32 bit outlook AND Adobe Acrobat writer (not reader).

    Good luck!
    Rob


    ------------------------------
    Rob Klaproth
    Dynamics Certified Professional
    (GP Install & Configure)
    Sr. GP Consultant
    Armanino, LLP
    San Diego, CA
    ------------------------------

    Original Message
    Academy - Online Interactive Learning from Experts


  • 3.  RE: E-mailing from GP2013 with Office 365 Not Working

    Posted Jul 29, 2019 09:53 AM
    Thanks, Rob!

    I had already changed the box from "MAPI" to "Exchange".

    Is there anything else that can be done?

    John

    ------------------------------
    John Ellis
    The Bulldog
    S2 Technology
    ------------------------------

    Original Message
    Academy - Online Interactive Learning from Experts


  • 4.  RE: E-mailing from GP2013 with Office 365 Not Working
    Best Answer

    Posted Jul 29, 2019 01:46 PM
    Hi All:

    The client resolved this, by having the user utilize a new user ID that will send through the on-site relay.

    John

    ------------------------------
    John Ellis
    The Bulldog
    S2 Technology
    ------------------------------

    Original Message
    Academy - Online Interactive Learning from Experts


  • 5.  RE: E-mailing from GP2013 with Office 365 Not Working

    TOP CONTRIBUTOR
    Posted Aug 01, 2019 06:27 PM
    John,

    Your explanation sounds fancy, but doesn't make any sense.  Are you saying that you could not get Office 365 to work so their IT created an on-prem Exchange account instead and now it works?

    I'm wondering if the real issue then is that the client has BOTH on prem and Office 365, so the auto discover in GP is pinging the on-prem rather then the Office 365?

    I have a client today with EXACTLY the same issue, so I'm wondering also if something changed on Office 365... But they also have an on prem server still, so I told her to try creating an on-prem account and testing.  It will probably take 1-2 weeks for that ticket to make it through the IT wheels of motion over there, so I may not hear back for a bit on this. :)


    ------------------------------
    Rob Klaproth
    Dynamics Certified Professional
    (GP Install & Configure)
    Sr. GP Consultant
    Armanino, LLP
    San Diego, CA
    ------------------------------

    Original Message
    Academy - Online Interactive Learning from Experts


  • 6.  RE: E-mailing from GP2013 with Office 365 Not Working

    Posted Aug 03, 2019 06:41 PM
    I was simply passing along, word for word, the explanation given to me by the client's offsite IT department.

    John

    ------------------------------
    John Ellis
    The Bulldog
    S2 Technology
    ------------------------------

    Original Message
    Academy - Online Interactive Learning from Experts


If you've found this thread useful, dive deeper into User Group community content by role