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Help with Credit Memo

  • 1.  Help with Credit Memo

    Posted 25 days ago

    We use Paramount Workplace for Requisitions and we are trying to reconcile the Accrued Purchases GL Account.

    We found we are having issues with Shipments that were made by mistake against a Purchase Order (Requisition) in Workplace and were posted to GP and credited the Accrued Purchases account. The invoices were then voided which in turn credited the Accrued Purchases account.

    We thought that what needed to happen was a Return on the original shipment to debit the Accrued Purchases account. However, since the shipment was already matched to an invoice, this was not possible. The only option was to do a Return w/ Credit and modify the distributions to debit the Accrued Purchases account.

    However, this had the unintentional consequence of creating a Credit Memo for each Return w/ Credit.

    We need to keep the distributions on the Return w/ Credit, but just void the Credit Memo.

    Is this possible?

    #GP2015R2 #Purchasing

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    Matthew Brook
    Poarch Band of Creek Indians
    Atmore AL
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    Conference-GPUG_200x200


  • 2.  RE: Help with Credit Memo

    TOP CONTRIBUTOR
    Posted 25 days ago
    Yes, you should be able to void the CM that get created as part of the Return w/ Credit process.

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    Matthew Arp
    Business Systems Developer
    Hunton Group
    Houston TX
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    Conference-GPUG_200x200


  • 3.  RE: Help with Credit Memo

    Posted 25 days ago
    Hello I work with the original poster, Matt Brook and created a limited access account to reply.

    I attempted to "Void Open Transaction" and the only option I could see from that window was to void the Return w/ Credit which would void both the Return and the Credit. Do you know how to go about voiding just the Credit portion?


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    Caitlyn Rozier
    Poarch Creek Indians
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    Conference-GPUG_200x200


  • 4.  RE: Help with Credit Memo

    GPUG ALL STAR
    Posted 25 days ago
    Hi @Matthew Brook

    I am confused.  If the shipments were in error, why is there an invoice that is matched, and why you would want to return it?

    In essence, the issue sounds like the transactions hit the wrong accounts and that's it, no inventory is wrong, no vendor is wrong.

    If this is the case, then just do a regular Journal Entry to move the amounts from one account to the other in the GL and leave the submodule alone, unless there are underlying needs to make submodule exactly the same.

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    Conference-GPUG_200x200


  • 5.  RE: Help with Credit Memo

    Posted 25 days ago
    Hello I work with the original poster, Matt Brook and created a limited access account to reply.

    The invoice was most likely matched in error, or possibly was a duplicate. We need to return the shipment to essentially reverse the distributions of the shipment.
    We do not use inventory. I'm not sure how that affects your advice.

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    Caitlyn Rozier
    Poarch Creek Indians
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    Conference-GPUG_200x200


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