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Partial payment error message

  • 1.  Partial payment error message

    GOLD CONTRIBUTOR
    Posted 7 days ago
    What steps need to be taken, to clear the error 'This document cannot be marked for voiding. It has been either partially applied or is on hold'? The batch is showing open, but we cannot void it out.

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    Chase Landorf
    Director of I.T.
    Ideal Deals, LLC dba Ideal Aluminum Products
    Saint Augustine FL
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  • 2.  RE: Partial payment error message

    TOP CONTRIBUTOR
    Posted 7 days ago
    Edited by Jo deRuiter 7 days ago
    Good Morning @Chase Landorf

    Everyone gets frustrated by this, but the only way to clear this is to create a "dummy" invoice or credit memo - depending on which type of document you are trying to void.

    i.e:  If you are trying to void an invoice that has been partially paid by a payment or a credit memo you need to create a dummy credit memo, apply it and then you can void the invoice in question and then void the dummy credit memo you created.

    There are tricks if you want to ensure it has no GL effect whatsoever, like using the exact same GL account for the debit and credit for the dummy document (called washing accounts).

    Of course when you void it it will just reverse the GL effect anyway, but many people just choose to be safe by washing accounts on the "dummy" documents.

    And, of course if it's a credit memo or payment you are trying to void you'll need to create a dummy invoice​ and fully apply the credit memo or payment and then you can void that credit memo or payment and then void the dummy invoice.

    *yes, it's a pain, however that's the only way*


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    Kindest Regards,
    Jo deRuiter , MCP, DCP
    "That GP Red Head"
    AISLING DYNAMICS CONSULTING, LLC
    WEBSITE: https://aislingdynamics.com/
    BLOG: https://community.dynamics.com/gp/b/gplife
    GPUG Academy Instructor
    Dynamics GP Credentialing Council-Vice Chair
    770-906-4504 (Cell)

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  • 3.  RE: Partial payment error message

    GOLD CONTRIBUTOR
    Posted 6 days ago
    The issue we were having, is that the document amount had a balance, while the current transaction amount was showing $0.00. We could not apply, void, or delete. Could not setup a dummy order to get the balance to work. I went into the PM20000 table, and made the CURTRXAM = DOCAMNT. I was then able to white wash to the same account, and then void the document out.

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    Chase Landorf
    Director of I.T.
    Ideal Deals, LLC dba Ideal Aluminum Products
    Saint Augustine FL
    ------------------------------



  • 4.  RE: Partial payment error message

    TOP CONTRIBUTOR
    Posted 6 days ago
    Edited by Jo deRuiter 6 days ago
    Hey @Chase Landorf​​


    I'm glad you found the issue!  I wonder what caused the data issue to begin with?

    ------------------------------
    Kindest Regards,
    Jo deRuiter , MCP, DCP
    "That GP Red Head"
    AISLING DYNAMICS CONSULTING, LLC
    WEBSITE: https://aislingdynamics.com/
    BLOG: https://community.dynamics.com/gp/b/gplife
    GPUG Academy Instructor
    Dynamics GP Credentialing Council-Vice Chair
    770-906-4504 (Cell)

    ------------------------------