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AR Credit fully applied but shows open

  • 1.  AR Credit fully applied but shows open

    Posted 3 days ago
    We have a AR credit in December that we applied to an invoice on the customer account.
    When we look doing customer inquiry this credit shows up unapplied and the invoice shows it is applied.
    So when I go to customer apply I can see the invoice is applied to the right invoice.  I can uncheck it.
    But the amount available to apply is doubled - credit was for $22.10 and now $44.20 is available to be applied.

    Our AR is out $22.10.
    How do I fix this?

    Thanks, Pat​​

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    Pat Plett
    Accounting Assistant
    Steve's Livestock Transport
    Blumenort MB
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    Academy - Online Interactive Learning from Experts


  • 2.  RE: AR Credit fully applied but shows open

    TOP CONTRIBUTOR
    Posted 3 days ago
    Hi Pat,

    Have you tried running RM Reconcile >> Outstanding Document Amounts?
    You can simulate it by unmarking the "Reconcile" checkbox while leaving "Print Report" marked.



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    Ryan Galang
    BTP Technologies LLC
    CHANTILLY VA
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    Academy - Online Interactive Learning from Experts


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