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Unapply customer payments issue

  • 1.  Unapply customer payments issue

    Posted Jul 23, 2020 10:42 AM
    ​I've tried to unapply a customer's payment in the Professional Services Tools Library and get the following message:

     "Document ACGM180665 Distributions have realized gain/loss amounts or discount taken amounts or write-off amounts and will not be unapplied."

    I don't see this document in the documents to unapply or anything about gain/loss, discount taken amounts or write-off amounts.
    Has anyone else seen this?  Could this refer to something else?


    Glenda Homan
    ERP Analyst III
    Dolese Bros. Co.
    OKlahoma City OK
    Academy - Online Interactive Learning from Experts

  • 2.  RE: Unapply customer payments issue

    Posted Jul 24, 2020 11:24 AM
    Hi @Glenda Homan

    Per Microsoft this is by design.  Because of the Gain/loss or discount given there is too much that the tool can't alter so for documents that have gain/loss/discounts​ you can't 'unapply' and have to manually (SQL Manipulation) remove the documents from history and reverse out the GL entries and then re-key the transaction.

    Due to this, since you guys have this issue I would suggest Using cut-off dates for checks that are a couple of months in the past so that the need to unapply does not come up.



    Academy - Online Interactive Learning from Experts

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