Open Forum

Expand all | Collapse all

Prepayment Stuck (Won't release on check)

  • 1.  Prepayment Stuck (Won't release on check)

    Posted 10 days ago
    Purchasing prepayment batch.  We had a vendor that required a prepayment on 2 different purchase orders, each were issued the same day.  When we went to process the purchasing prepayment batch today, only 1 of the prepayments was released on a check, the other is stuck/floating somewhere.  When we look at the Purchase Order, it shows a prepayment amount, with grayed out payment information but can't locate in GP.  Has anyone had this happen to them and what did you do.  Need to resolve this issue.

    Thanks for any help and feedback.

    ------------------------------
    Jackie Wacker
    Accountant
    SMSC Gaming Enterprise DBA Mystic Lake Casino
    Prior Lake MN
    ------------------------------
    Academy - Online Interactive Learning from Experts


  • 2.  RE: Prepayment Stuck (Won't release on check)

    TOP CONTRIBUTOR
    Posted 9 days ago
    Hi @Jackie Wacker ,

    Prepayments can get interesting.

    Could you possibly send a screenshot of the prepayment detail on the PO (the window that appears when you push the blue expansion arrow to the right of the prepayment amount)​?  Feel free to redact anything sensitive.

    Please and thanks,

    Samantha

    ------------------------------
    Samantha Higdon ,CPA,CGMA
    Consultant
    Lagom, LLC
    Carmel IN
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 3.  RE: Prepayment Stuck (Won't release on check)

    Posted 9 days ago

    Hi Samantha,

     

    This is what the PO looks like and the data when I click on the blue button.  We have been working with Columbus and they can't seem to figure out where it went.  They are going to start a ticket with Microsoft. 

     

     

    JACQUELINE WACKER  FINANCIAL SYST ADMINISTRATOR

    D 952.496.7336

     

    SMSC GAMING ENTERPRISE | MYSTIC LAKE CASINO HOTEL & LITTLE SIX CASINO

    2400 Mystic Lake Blvd. | Prior Lake, MN 55372 | mysticlake.com | littlesixcasino.com

     




    Academy - Online Interactive Learning from Experts


  • 4.  RE: Prepayment Stuck (Won't release on check)

    TOP CONTRIBUTOR
    Posted 6 days ago
    Hi @Jackie Wacker ,

    How sure are you that you don't have another prepayment check batch sitting out there somewhere?  the expansion window you're showing is what the prepayment details screen should look like when the prepayment is assigned to a prepayment check batch, but the check hasn't been printed yet.

    See below for what it looks like after creating the prepayment on the PO but before adding it to a check batch.

    This below is what it looks like when it's been assigned to a payment batch, but the check hasn't been physically printed.

    Thanks,

    Samantha

    ------------------------------
    Samantha Higdon ,CPA,CGMA
    Consultant
    Lagom, LLC
    Carmel IN
    ------------------------------

    Academy - Online Interactive Learning from Experts


If you've found this thread useful, dive deeper into User Group community content by role