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  • 1.  Error on 401k set up

    Posted 22 days ago
    I went in to change the maximum contribution to $27000 for 2022 and when I did it wiped everyone's deduction on their card to 0% if they contribute a percentage. If they contribute a dollar amount it didn't change.
    When I went back in to change employees contribution amount for the next pay period in 2022, it is now telling me that I need to complete setup again even though we've been using this deduction for 2+ years. I tried to go through the setup and after I do it again, this error still comes up telling me to complete setup again.
    can anyone help me figure this error out?


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    Hilary Burchfield
    Office Manager
    Thermodyne Services
    Jacksonville, FL
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    Academy - Online Interactive Learning from Experts


  • 2.  RE: Error on 401k set up

    Posted 15 days ago
    Hilary,

    Did you end up re-assigning the percentage or was there a fix from MS?

    Thanks.
    Academy - Online Interactive Learning from Experts


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