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Receiving Return

  • 1.  Receiving Return

    Posted Mar 25, 2020 11:32 AM
    Purchase order was created and received. Receiving was attached to an invoice and the invoice processed for payment. All of which happened in the wrong company. Payment and invoice have been voided but since the receiving was already attached to an invoice, GP will not allow the "return" function in Returns Transaction Entry. It does however allow "Return w/Credit".

    A new PO was created and received and invoiced in the correct company, we just want to return the receiving that was keyed in the wrong company... correctly. We do not need to "replace returned goods" because it was all a keying error.

    Question is, what is the function of the "invoice expected for returned goods" box do? We do not typically use this and I am unable to uncheck it with this option. Will these leave something open forever to be waiting on a credit that we will never recieve?




    Brandon Otteson
    Radiology Associates of Ocala, P.A.
    Ocala FL
    Academy - Online Interactive Learning from Experts

  • 2.  RE: Receiving Return

    Posted Mar 27, 2020 09:00 AM
    Hi @Brandon Otteson

    The issue that caused this was in the step in which you "voided the check and invoice" in the wrong company.

    You should have "voided the invoice" by doing a return w/credit first and applying that return to the open invoice.  This would have resolved the issue immediately.

    The steps to correct now are that you need to create a dummy debit memo or invoice on that vendor (use the exact same GL Account in the debits and credits so that the debit memo has NO gl effect and only affects the Payables module.

    Create the return w/credit (GP will make you since you invoiced from the POP Module), post it, and apply the return w/ credit to the now open Debit Memo (which will correct the vendors open items).  You may need to play with account numbers in the Return w/credit as well to insure that the Return w/ Credit also has NO GL effect (this is easy, just use the same GL Account in all of the distribution lines.​



    Academy - Online Interactive Learning from Experts

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