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Report Designer Buttons

  • 1.  Report Designer Buttons

    SILVER CONTRIBUTOR
    Posted 14 days ago
    Good Morning,

    We had a user who had to get a new computer this week. She already had GP and Report Designer user profiles. She has administrator access but for some reason, when she logs into Report Designer now, she can only see the "Report Library" button. "Report Data" is visible, but grayed out. She doesn't have the option to "add more buttons" either. Has anyone run across this before? No changes were made in Report Designer. Any advice on how to restore the other buttons/areas?

    Thanks in advance!

    ------------------------------
    Stefanie Tichacek
    Nashville
    ------------------------------
    Academy - Online Interactive Learning from Experts


  • 2.  RE: Report Designer Buttons

    SILVER CONTRIBUTOR
    Posted 13 days ago
    Hello Stephanie,
    This sounds like she is using the Report Viewer for Management Reporter rather than the Report Designer.  I would have the user validate that she has both the Reviewer and the Designer installed and that she is using the Designer.

    Good Luck!

           ​

    ------------------------------
    Jean Hill
    Network Engineer
    H&W Computer Systems, Inc
    Boise ID
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 3.  RE: Report Designer Buttons

    SILVER CONTRIBUTOR
    Posted 13 days ago
    Thanks  @Jean Hill! This was a start... it sounds like she was using Report Viewer, but when she actually opened Report Designer, she can only see Security now. Any other ideas?​

    ------------------------------
    Stefanie Tichacek
    Nashville
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 4.  RE: Report Designer Buttons

    SILVER CONTRIBUTOR
    Posted 13 days ago

    I think she has to select a default company at that screen to move forward.  It has been a long time since I have seen the screen myself, but I think that is the next step. At the top can she select "Company" – then "Companies" and set the company she wants to log into as the default?

     

     

    _______________________________
     
    Jean Hill
    Network Engineer
    H&W Computer Systems, Inc.
    jhill@hwcs.com
     
    (208) 323-6435 Phone
    (208) 377-0069 Fax
    www.hwcs.com
     

     




    Academy - Online Interactive Learning from Experts


  • 5.  RE: Report Designer Buttons

    SILVER CONTRIBUTOR
    Posted 12 days ago
    @Jean Hill That was it! Thanks for the help! ​

    ------------------------------
    Stefanie Tichacek
    Nashville
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 6.  RE: Report Designer Buttons

    SILVER CONTRIBUTOR
    Posted 12 days ago
    You are very welcome!  Happy Reporting :-)​

    ------------------------------
    Jean Hill
    Network Engineer
    H&W Computer Systems, Inc
    Boise ID
    ------------------------------

    Academy - Online Interactive Learning from Experts


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