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Change Customer email address and re-email invoice from GP with new email address

  • 1.  Change Customer email address and re-email invoice from GP with new email address

    Posted Jun 13, 2019 03:05 PM
    Edited by Jackie Hodge Jun 13, 2019 03:08 PM
    Recently we set up a new customer with the incorrect email address.  When we sent the invoice from GP, the email was kicked back due to the wrong email.  We fixed the email address in the customer card.  We attempted sending the Historical Invoice Document again via email through GP, however it sent to the "old/Incorrect" email address.

    is it possible to change an address or email for a Historical Document in GP and resend it with the correct info through GP?  Or does changing the address and email info only work for invoices going forward (not yet posted) ?

    Thanks for your help!
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    Jackie Hodge
    Motion Picture Association of America, Inc.
    Sherman Oaks CA
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  • 2.  RE: Change Customer email address and re-email invoice from GP with new email address

    TOP CONTRIBUTOR
    Posted Jun 13, 2019 04:29 PM
    Hi Jackie,

    Correcting the email address in the customer card will only affect new invoices going forward.

    You can print or save the historical invoice to PDF and email it manually.

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    Ken Roy
    Premier Manufacturing
    Tualatin OR
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  • 3.  RE: Change Customer email address and re-email invoice from GP with new email address

    Posted Jun 13, 2019 07:43 PM
    ​ok, thank you for that info. :)

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    Jackie Hodge
    Motion Picture Association of America, Inc.
    Sherman Oaks CA
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