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Extender Issue within Receivables

  • 1.  Extender Issue within Receivables

    Posted Jan 23, 2019 03:22 PM
    Hi,

    I am encountering an issue where information in extender is crossing transactions.

    This occurs when two users are entering in two entirely different transactions. When prompted to enter in the appropriate information within extender,​ they enter in the information and select okay and move on to the next.

    The issue arises when I run a report and see that one of those transactions has two lines of extender data and the other one has none. Digging deeper, one of those lines of data matches and belongs to the transaction with no extender data. Both of these transactions have sequential numbers i.e. one is transaction: 101 and then next one is Transaction: 102.

    What is going on to cause this issue and how can we solve this?

    Thanks in advance!

    ------------------------------
    Muhammad Akoojee
    PBFCM
    Houston TX
    ------------------------------


  • 2.  RE: Extender Issue within Receivables

    TOP CONTRIBUTOR
    Posted Jan 24, 2019 09:09 AM
    Hi @Muhammad Akoojee

    This sounds like an issue you should take to eOne who writes the Extender product.

    Try sending an email to support@eonesolutions.com   They are usually highly responsive to help questions.

    ------------------------------
    Kindest Regards,
    Jo deRuiter , MCP, DCP
    "That GP Red Head"
    AISLING DYNAMICS CONSULTING, LLC
    WEBSITE: https://aislingdynamics.com/
    BLOG: https://community.dynamics.com/gp/b/gplife
    GPUG Academy Instructor
    Dynamics GP Credentialing Council-Vice Chair
    770-906-4504 (Cell)

    ------------------------------



  • 3.  RE: Extender Issue within Receivables

    TOP CONTRIBUTOR
    Posted Jan 24, 2019 09:45 AM
    Hi,

    I am wondering what version of Extender you are using.  We did have an issue with this a few versions ago.  In looking up the Problem Report, it was fixed in GP 2015 build 14.00.0312 and GP 2016 build 16.00.0028.  So, if you are using GP 2015 or GP 2016, I  would recommend updating your version of Extender.  If you are using something earlier, I unfortunately do not have a fix.  It also should be fixed in the original release of 2018.

    You can download the latest build of the appropriate version of Extender based on your Microsoft Dynamics GP release here:  https://www.eonesolutions.com/extender/downloads/

    Let us know if updating doesn't resolve it or if you have any other questions.

    Thanks!

    ------------------------------
    Nicole Albertson
    Product Manager
    eOne Solutions
    ------------------------------



  • 4.  RE: Extender Issue within Receivables

    Posted Feb 18, 2019 02:46 PM
    Hi,

    We recently updated to GP 2018 and are still running into this issue. What would you recommend?

    Thank you,

    ------------------------------
    Muhammad Akoojee
    PBFCM
    Houston TX
    ------------------------------



  • 5.  RE: Extender Issue within Receivables

    TOP CONTRIBUTOR
    Posted Feb 18, 2019 03:43 PM
    If the latest release didn't resolve the issue, you may be running into something different than what we had previously resolved with data going to incorrect records.  My recommendation would be to email our support team at support@eonesolutions.com  or call them at 888-319-3663 with what you are seeing and they can help take a look at it.  Most likely they will want to remote in with you to see you recreate the issue and take a look at what Extender is doing as it happens.

    ------------------------------
    Nicole Albertson
    Product Manager
    eOne Solutions
    ------------------------------



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